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Customer experience | Sales, Customer Insights,...
Suggested Answer

Segment logic for 2 x links clicks on a URL

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I was hoping someone could help me understand how to do the following, as I'm struggling to find a number parameter to successfully execute a segment to trigger a journey.

I have 2 x journeys.  A & B:
* Journey A contains 10 emails.
* Journey B contains 5 emails.

I need a segment to trigger journey B when 3 or more of the same link or URL are clicked within any of the emails from within Journey A.

I can find how to select the specific link to click, and how to specify from within which specific emails.
But how do I put a parameter on it that the link must have been clicked three times or more and not just once?

Any help would be most appreciated.

I have the same question (0)
  • Suggested answer
    Jimmy Passeti Profile Picture
    804 Most Valuable Professional on at

    Hello D365_Newbie,

    You need to create a segment like this image below.

    pastedimage1651087883299v1.png

    After that, click on "Query View" and edit the "Count() > 0" to "Count() > 2"

    pastedimage1651088009849v2.png

    Regards,
    Jimmy Passeti

     Please mark as Verified if this answered your question!

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    If you mean that a certain link is clicked, the segment can be created in the following way.

    pastedimage1651132852058v1.png

    If any one of the links is clicked will be counted in, you need to add several behavior blocks in the segment with an "OR" to combine them.

    pastedimage1651133036548v3.png

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