Finance | Project Operations, Human Resources, ...

Custom Workflow is Stuck on "Submit" option. Unable to proceed further.

(0) Share

Report

Posted on by RSX

204

I have created a custom workflow and I have activated the workflow from the workflow parameter.

When I create new and click on save, the workflow appears and when I click submit option and submit the workflow, the status gets changed too.

But after Submit, the work flow drop down still shows "SUBMIT" option only and does not move further. I was expecting it to show: 'Cancel' and 'View history'. But it is not showing those.

I have tried debugging and was unable to locate, what the issue was. Can anyone help me, after submitting how do I continue further? Which class should I recheck

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

Ramit Paul 22,803 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Hi,

Please check if your workflow batches are running.

Was this reply helpful? Yes No
RSX 204 on at

Like (0)

Report
Copy link

Link copied!

How do I check that?

Is it as per the below screenshot?

Was this reply helpful? Yes No
Suggested answer

GirishS 27,833 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hi RSX,

Check whether batch management service is running.

Also debug the submit manager class where you will be activating the workflow by passing the workflow type name and current table buffer. Submit manager class will be found on the workflow type - Property named "Submit to workflow menu item".

Check whether you have configured your custom workflow with approval process added.

Thanks,

Girish S.

Was this reply helpful? Yes No
Suggested answer

b_radlyjames 3,157 on at

Like (0)

Report
Copy link

Link copied!

I know this is old, however, I wanted to put forth a potential root cause based on information provided.

I think the most likely culprit here is your 'canSubmitToWorkflow' method that is on the table that is using workflow.

That method is, most likely, still returning 'true' after you submit to workflow and therefore is only showing the 'Submit' button.

Make sure the logic in that method is returning 'false' after a record has been submitted to workflow.

Was this reply helpful? Yes No