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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Dynamics SL crashes on...
Microsoft Dynamics SL (Archived)

Dynamics SL crashes on startup.

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Posted on by Andy Helsby 145

Overnight several of the .net patches were pushed out to workstations and now when solomon is run I get the following error. "Microsoft Dynamics SL has encountered a problem and needs to close. We are sorry for the inconvenience"

Looking in the event log or the details  I see a .net Runtime 2.0 error, Event 5000. Description EventType clr20r3, P1 msdynamicssl.exe, P2 7.0.0.0, P3 4889f859, P4 solomon.kernel, P5 7.0.0.0, P6 4649b3d9,P7 1b4, P8 0, P9 system.accessviolationexception, P10 NIL

 This is then followed by id 5001, Description "Bucket 300554837, bucket table 5, EventType clr20r3, P1 msdynamicssl.exe, P2 7.0.0.0, P3 4889f859, P4 solomon.kernel, P5 7.0.0.0, P6 4649b3d9,P7 1b4, P8 0, P9 system.accessviolationexception, P10 NIL

 

That's not a lot to go on I know, but I know nothing about troubleshooting Dynamics. I know that no patches have been applied to the server (and this was working fine last night). I ran a system restore of one of the client machines back to Sunday and even Saturday night to roll back the .net patches but this didn't make any difference.

Any other ideas? 

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  • ruben llibre Profile Picture
    ruben llibre 230 on at

     i just discovered today i have this same problem. Last week i updated my windows instalation up to date, so it would make a common ground that we have latest patches. any ideas on this?

    EDIT: according to http://74.125.47.132/search?q=cache:ML91EPhJ1N8J:www.plumblinesolutions.com/Feb09Hints.asp+Knowledge+Base+Article+961802&cd=2&hl=es&ct=clnk&gl=do i saw this: The signon screen may not appear or crash with error: "system.accessviolationexception" after installing .NET 3.5 with Microsoft Dynamics SL 7.0 or 7.0 SP1. (This may get installed by running windows update, installing SQL 2008, or installing a number of other programs that make use of .NET 3.5.) A hotfix is available on CustomerSource and PartnerSource. The problem is also corrected with service pack 2 and with feature pack. See Knowledge Base Article 961802 for more information. this might help us, ill try it tomorrow, cheers
  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

    Awesome - thanks for that link. Now unfortunately Microsoft will not give me access to the document or the patch as I'm not a Dynamics Certified Professional (or MBS). That's crazy that a Microsoft product is known to break another Microsoft product and the fix is hidden behind a support page. Speaking to Microsoft presales tech support I need to speak to my Microsoft Partner Account Manager but they won't tell me who that is (just shows how effective a PAM is!)...More updates when I get them.
  • ruben llibre Profile Picture
    ruben llibre 230 on at
    downloading patches (hotfix and sp1) right now through partnersource, will let you know what happens later in the day. dont u have access to customersource at least? it really sucks when hotfixes and patches are "walled" behind certain requirements.
  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

     Nope - we're not Dynamics solution providers or whatever they call it - this is our only client that uses it (thankfully if this is the way it's supported!)

    However I did call Microsoft's (free)  hotfix request line on 888 456 5570, requested hotfix 961802 for Dynamics 7 and they sent it to me.  Now I'm trying to get hold of the client to install it!

  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

    Well it turns out the client apparently has access to customersource. Anyway, trying to install the patch and the installation crashes out twice offering to send stuff to Microsoft...Now to debug *this* problem.

  • ruben llibre Profile Picture
    ruben llibre 230 on at

    before installing the hotfix i beleive you have to install Sl 7.0 SP1

    (you also need to install the sp1 on client machines)

     then install the hotfix, that should do the trick. i just tested it and my SL is working again.

  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

     I'm pretty sure that sp1 was already installed on the machine. I'm actually doing the drastic step of removing all .net frameworks and reinstalling them as something is really borked on this machine now - Thanks for the help so far - I'll update shortly.

  • rapidcycler Profile Picture
    rapidcycler 200 on at

    Hi All,

    I had the exact same problem after a .NET 3.5 Sp1 installation on the server. Rolling back .NET does no good as something seems to have been irrevocably changed in the 2.0 framework. GOOD NEWS though, installing Service Pack 2 for Micorosoft Dynamics RESOLVED THIS ISSUE for me.

     

    Good luck!

  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

     Ruben, did you install the patch on the server AND the workstation or just the workstations?

    What version shows up when you start the program on the splash? I have 7.01.2 - which i think is sp1 but I can't work out whether it is or not (although I'm 99% sure it is).

  • Andy Helsby Profile Picture
    Andy Helsby 145 on at

    Wow - I am stunned. I have got one client working! The one machine that had not been previously fiddled with had the patch copied to the c drive, installed as administrator and now I can get into the software. My version is now 7.01.30213.00 (7.0.0.0) on this machine.

    The original machine that would not work had the .net frameworks removed completely (using Aaron's tool at http://blogs.msdn.com/astebner/pages/8904493.aspx) , .net 2 and .net2sp1 installed, followed by this patch and everything is working well. Any residual issues with requirements for .netv1 or 3 will be dealt with later, but hopefully this patch will prevent the issue happening when v3 is installed.

     My client is happy they can get on with some real work now ;-)

    Thanks for all your help

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