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Service Items

Posted on by 216
Hello experts, 
 
When a service item gets created when a sales order is shipped, does it copy the customer bill-to address and ship-to address? What information gets created? Does the warranty take into account the item tracking on the item card? 
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  • Verified answer
    Mohana Yadav Profile Picture
    Mohana Yadav 58,878 Super User 2024 Season 2 on at
    Service Items
    Yes, the Address will be copied from the customer's card.
    And warranty start date from the item tracking line.
    End date based on warranty formula entered on Item Tracking code of item or from service management setup.
     

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