web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dataverse: Teams Phone...
Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

Dataverse: Teams Phonecall Transcripts - diarized

(1) ShareShare
ReportReport
Posted on by RD-07051301-0 14
Hi - the transcripts of phonecall recordings ( made with Teams dialer) are available in the dataverse when i query ActivityPointer/PhoneCall/Msdyn_Recording. The full text is there but it is not segmented with speaker info - ie who said what. Where in the dataverse is the diarized version? (ie showing who says what). 
Categories:
Dynamics 365 general
I have the same question (0)
  • Suggested answer
    Satyam Prakash Profile Picture
    Satyam Prakash 875 on at
    Dataverse: Teams Phonecall Transcripts - diarized

    Dataverse currently stores Teams/voice-channel call transcripts (e.g., in ActivityPointer/PhoneCall/Msdyn_Recording) only as flat text without speaker segmentation;

     

    there’s no built-in entity that holds a diarized version (“who said what”). If you need speaker-level detail, check for any transcript-related entities or attached JSON blobs in your environment,

     

    confirm whether diarization is available as a configuration in your voice-channel or Azure Speech settings, or consider post-processing the audio with a diarization service (e.g., Azure Speech) to enrich the stored transcript.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 61 Super User 2025 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 52 Most Valuable Professional

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 52 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans