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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2016 for ...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2016 for outlook not syncing changes in tasks

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Posted on by Community Member

There is my scenario:

1. I create new task in dynamics crm

2. Task successfully synced with outlook

3. If i change any field of task in dynamics crm syncing goes fine, i can see all changes in outlook

4. If i change any field of task in outlook it's stop syncing and i getting error: "selected item can't be tracked in Microsoft dynamics crm"

I don't see anything useful about error in trace log.

How to solve this? 

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  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi Uriy,

    Can you please try, or verify, the following?  I don't use tasks that much on the Outlook side to sync back to Dynamics 365.  

    Go to Settings > Administration.

    Choose System Settings, then choose Synchronization.

    Choose Synchronize tasks that are assigned in Outlook

    I know the above might not be it but wanted to verify this is checked.  I can then hopefully assist with additional options / troubleshooting here.

    Thanks much,

  • Community Member Profile Picture
    Community Member on at

    Hi!

    Thanks for your answer.

    It was checked. I tried to un check this option, sync crm for outlook, check, sync again, repeat my scenario, but nothing changes, still having error.

    P.S. i'm using Dynamics CRM 2016 on-premise with latest updates.

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