web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Unlicensed users showing in Enabled Users

(0) ShareShare
ReportReport
Posted on by 305

Hi all

I've noticed that in our Enabled users pane in D365 (wave 2 2020) we have most of our users showing, however most of those don't have a license assigned in O365 admin settings. 

Any ideas why this might be?

Is there a way to disable them from within D365 without removing them from O365?

Olly

I have the same question (0)
  • Ana Pereira Profile Picture
    on at

    Hello,

    most probably the users have or

    1- Flow free license

    2 - E and F subscriptions

    Recent (July)changes in the entitlement of Office 365 E3/F1 subscriptions. When Common Data Service plan was added to these subscriptions, the users with this license were automatically synchronized into the organizations, and showing up on active users view, even if  they cannot sign in because they don't have a security role and a valid license, 

    Therefore removing the license or the Common Data Service plan can be an option

    pastedimage1600879423217v1.png

    , if not, then the alternative is to assign a security group to the environments through the Power Platform Admin Center. 

    https://docs.microsoft.com/en-us/power-platform/admin/control-user-access

    I hope it helps!:)

  • Suggested answer
    Mahadeo Matre Profile Picture
    17,021 on at

    Also check this thread

    community.dynamics.com/.../unlicensed-users-showing-under-enabled-users

  • Tessacq Profile Picture
    295 on at

    Hi

    I had the same issue and I discovered it is related with the security role specified on the environment, or on this case the lack of it.

    If when creating the environment you don't specify any security role, it will create every user in Office 365 as a user in Dynamics 365, it is not related with the Dynamics 365 license.

    Scenario 1: You leave Security Role blank -> all user in AD are created in Dynamics as enabled.

    Scenario 2: You select a security role during creation of the environment -> Only the users on that security group are added.

    Scenario 3: You create the environment and leave security group empty, but then you modify the settings and add a security group. -> The users that are not part of that security group are disabled.

    Please know that although Microsoft calls it Security Groups, they are not, they are email alias.

    pastedimage1601016881106v1.png

    When you don't specify a security group, it creates almost every enabled and licensed employee in Office 365 as an employee in Dynamics, although I still haven't figured out the exact rule. Two users with the same licenses, one was created while the other no. 

    I also found this document

    https://docs.microsoft.com/en-us/power-platform/admin/control-user-access

    I hope it helps.

    Regards

    Tess

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Siv Sagar Profile Picture

Siv Sagar 93 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 76

#3
Martin Dráb Profile Picture

Martin Dráb 64 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans