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Microsoft Dynamics CRM (Archived)

Display Email messages in subgrid (without setting Regarding)

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Hi.

Is there any workaround to display Email messages on a Lead/Contact form without completing the field Set Regarding?

My users are getting the emails in CRM by using the Track button in Outlook, but they don't have time to use Set Regarding with so many extra clicks.

I want to display in the subgrid every email that has the Lead/Contact name in the "To:" or "From:" fields.

Thanks.

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  • Suggested answer
    ashlega Profile Picture
    ashlega 34,475 on at
    RE: Display Email messages in subgrid (without setting Regarding)

    Hi,

     you might use this approach:

    community.dynamics.com/.../show-all-related-activities-in-a-subgrid

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Display Email messages in subgrid (without setting Regarding)

    Hello Adrian,

    My idea is to use a subgrid filter to get the emails

    Add a subgrid with:

    1) Records - "All Record Types"

    2) Entity - "Email Messages"

    3) Default View - "All Emails"

    And after that attach your javascript resource(filter function) to Form OnLoad event.

    How to do a subgrid filter -> please refer to this link - mahadeomatre.blogspot.bg/.../dynamically-filter-form-sub-grid-to.html

    Best Regards,

    Lyubo

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