Routing Rule Set, Rule Items limit.

(0) Share

Report

Posted on by Community Member

Hi,

We have some requirement to have lot's of rule item to route cases with routing rule set, lets say 1000 or so. hence, i want to know if there's any rule item limit. how many rule items can be created in single routing rule set?

Thanks..

Dharmendra

*This post is locked for comments

All responses (2)

Answers (0)

Suggested answer

Nishant Rana 11,320 Microsoft Employee on at

Like (0)

Report

RE: Routing Rule Set, Rule Items limit.

Doesn't seem that there is limit to total number of rule item.

Below are some of the points to consider for rule items.

You can’t select a time value for the Date and Time data type. If you try to edit an existing rule item that was created in the web client, the time will be set to 00:00.

Only one level of the related entity hierarchy is supported though the application lets you select nested related entities.

The related entity inside a group of the and/or clause is not supported.

By design, the attribute with "Multi Select Option Set" data type is not supported.

The "in" and "not in" operators for the Single Line of Text and Multiple Lines of Text data types and the "not-on" operator for the Date data type are not supported.

For the lookups data type, only the "equal", "not equal", "null", and "not null" operators are supported.

In the Add related entity list, the "One to Many" and "Many to Many" options are not supported even though the application lets you select them.

docs.microsoft.com/.../create-rules-automatically-route-cases
Community Member on at

Like (0)

Report

RE: Routing Rule Set, Rule Items limit.

I have the same issue there :(