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Unable to print the report Sales invoice.

Posted on by 5,885

Hi,

PROD Issue -

  1. When I am going to print sales invoice report in AR module then got below message and report in NOT displaying on screen

To generate the report we clicked on Print preview- Original preview. - REPORT IS NOT GENERATED and got the info

Screenshot_5F00_20210530_2D00_012727_5F00_Chrome.jpg

Note - I have checked, the report design property . It is mentioned Oruentation - Protrait, Fit to page - YES

### It is PROD Issue.

But when we clicked on Copy preview - It is generated the report in PROD

**** The same report ( Original preview ), when we run in DEV , It is displayed in screen. In info it is showing 85% fit to page.

Kindly let me know how will solve this?

  • @rp@n Profile Picture
    @rp@n 5,885 on at
    RE: Unable to print the report Sales invoice.

    Thanks Ludwig,

    Issue has been resolved. It is print management setup issue.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Unable to print the report Sales invoice.

    Hi @rp@n,

    Have you setup print management configuration?

    What I would test is setting up the print management and then print the document as a file (e.g. PDF).

    Wonder if this works.

    Also, can you let us know if you see the same issue for other reports?

    Can you print anything?

    Best regards,

    Ludwig

  • @rp@n Profile Picture
    @rp@n 5,885 on at
    RE: Unable to print the report Sales invoice.

    Hi Ludwig,

    Once free, please reply me on this...

    thanks!

  • @rp@n Profile Picture
    @rp@n 5,885 on at
    RE: Unable to print the report Sales invoice.

    AR - Inquires - Journal - Invoice

    7558.J1.jpg

    1638.j2.jpg

    Finally got the info

    J3.jpg

    And INVOCE IS NOT PRINTED***

    Report - Design - Properties

    J5.jpg

    Kindly let me know if you need any more info.

    Please give me more shed on this.

    Thanks!

  • @rp@n Profile Picture
    @rp@n 5,885 on at
    RE: Unable to print the report Sales invoice.

    Hi Ludwig,

    No, Invoice is not printed.

    If you want some more information,  please let me know.  I will provide you with screen shot.

    Please help me.

    Thanks!

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Unable to print the report Sales invoice.

    Hi,

    Can you please elaborate and let us know the issue?

    The message seems to indicate that something is scaled but that's all I can identify.

    Was the invoice printed?

    If so, what method of printing did you use? (email, printer, etc.)?

    What would also help is if you could let us know what kind of invoice you try to print and how you started that printing.

    Finally, can you let us know whether modifications have been made to the invoice design?

    Best regards,

    Ludwig

  • @rp@n Profile Picture
    @rp@n 5,885 on at
    RE: Unable to print the report Sales invoice.

    Please help me on this. If anyone facing the same issues?

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