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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Issue with Knowledge a...
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Issue with Knowledge article - Create Major version

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Posted on by Jenone C 74
When I perform "Create Major Version", a new Knowledge article is created in draft, and Major version number updated to 2 - This is fine.
Old KA still remains Published, and it is visible under Active articles view - Why is this happening? Is this an issue?
 
Can someone help in understanding this behavior?
  • CU18031535-0 Profile Picture
    CU18031535-0 5 on at
    Issue with Knowledge article - Create Major version
    That is the design. You would have to manually archive or revert to draft the published version if that is your intention. This is a usual use case - a Published article requires updates, a Draft is created to make those changes and get approval for publishing.

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