Dynamics Community Forum Thread Details

Prepayment issue

Prepayment Issue:

Client created a prepayment
An electronic payment was cut for the amount of the prepayment
Voucher was created for a portion of the prepayment amount
Application was made using the prepayment application screen
Now when you look at electronic payment you see both the voucher and the prepayment in the detail grid which is unexpected
1. On this screen the amount paid field is very confusing. If you add up the amount paid field of both of these documents is totals up to the amount of the check which made me think that both documents were selected for payment when the ep was created. Why would the amount paid field for the prepayment show the remaining balance?
When looking at the vendor maintenance screen all documents show a document balance of 0 but the vendors balance is showing -227627.73 which is the unapplied prepayment portion.

Why is the electronic payment that was created for the full amount split into 2 transaction. Since it is split into 2 transactions because it wasn’t fully applied to a voucher shouldn’t the unapplied portion of the electronic payment show a document balance?

Lastly, to reduce the current balance to 0 does the customer have to create a new voucher and then apply the remainder of the prepayment balance? Will this then relieve the GL account that was used when creating the prepayment?

I have screen shots of everything is that helps. Thanks