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Parallel SLA working incorrectly. How to monitor or troubleshoot

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Posted on by nkhemji

We have parallel SLAs running for case entity and with some strange condition, it's not calculating correctly for some records. SLA. Are showing as succeeded where it should have marked as non-compliant.

Is there a way to troubleshoot this behaviour?

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nkhemji 2 on at

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RE: Parallel SLA working incorrectly. How to monitor or troubleshoot

Not sure. It could be a bug at MS code. Troubleshooting is hard. I don't think it keeps which SLA items are applied to the record.
Dynamics365 Rocker 7,755 on at

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RE: Parallel SLA working incorrectly. How to monitor or troubleshoot

You have to look at conditions in SLA item.

This is related to SLA designed by you.