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Microsoft Dynamics GP (Archived)

Sorting and formatting in Management Reporter

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I've got two things going on here and I'm not sure whether or not they're related.

First, my customer has a GL trial balance created in management reporter. It's a very simple report. The row definition has two lines: the first one pulls in the range of balance sheet account numbers and the second one pulls in the range of income statement account numbers. When I click into the trial balance, for the most part it sorts by natural account however some accounts come in out of order. I've already verified that the "Sort by natural or main segment" box has been checked off (in report definition | settings | account & transaction detail) but it doesn't seem to have any effect on the sorting and account numbers still come in out of order.

Second, any time I have a column definition that pulls in the account string, I get an extra separator after the account number. For example, if my AP account is 2000-000, it would show up in all MR reports as "2000-000-" in MR. I'm crossing my fingers that this isn't related to how I set up sorting when we first installed GP and ran the utilities.

Any ideas on either of the above?

We're running GP 2013 R2 with MR version 2.1.9001.11

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  • RogerRogerATX Profile Picture
    1,515 on at

    >I'm crossing my fingers that this isn't related to how I set up sorting when we first installed GP and ran the utilities.

    Yeah the main account segment setup should come from GP.  Which leads me to:

    Legacy or data mart in MR?

  • Community Member Profile Picture
    on at

    They are using the legacy integration.

  • RogerRogerATX Profile Picture
    1,515 on at

    ok - how many companies and how is the account format setup in GP?

  • Community Member Profile Picture
    on at

    7 or 8 companies, and the account format in GP is uniform across all of them: 2 segments, each with 4 character length. The first segment is the natural account and the second segment is the department.

  • RogerRogerATX Profile Picture
    1,515 on at

    If it's legacy MR should only be pulling from the GP tables...I wonder if MR thinks you have another dimension out there?

    When you are in a row format and double click on the link to financial dimensions what segments (dimensions) do you see?  I'm thinking you should only have three there but MR shouldn't think Account Category is a dimension to show on the report like that.

  • Community Member Profile Picture
    on at

    In the window that pops up, there's: segment 1, segment 2 and account category. That's what I was thinking - that account category is being treated as a third segment in the account string.

  • RogerRogerATX Profile Picture
    1,515 on at

    Yeah sounds like it...but it shouldn't.

  • Community Member Profile Picture
    on at

    I fooled around with it again yesterday, with no luck.

    My next step is to install the latest CU, and if that doesn't work I'm going to open a support case with Microsoft. Wish me luck!

    Thanks RogerRogerATX for your replies!

  • Verified answer
    Community Member Profile Picture
    on at

    Just a quick update to everyone following this thread: installing the latest CU fixed the formatting issue,  but did not resolve the sorting issue. I opened a support case with Microsoft and the support engineer told me that this was a known issue when using the legacy integration. We installed the data mart and the issue was resolved.

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