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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / unable to upload any i...
Customer Insights - Journeys forum

unable to upload any image

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Posted on by Jchella 5

I just set up new marketing instance and trying to upload image getting the following error. I followed image specification documentation here - https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/upload-images-files 

Resource not found for the segment 'msdyncrm_UpsertFile'.

I am using version - 1.35.4825.0, any help is appreciated.

Thanks - Jay

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  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Partner,

    This error means that there is no msdyncrm_upsertfile entity in your CRM, actually files are stored as msdyncrm_file entity from my test.

    Since your instance is new , my suggestion are below:

    1. If your instance type is trial, delete it and ask for a new trial instance.

    2. If your instance type is sandbox, you could try reset it and test again.

    3. If your instance type is production, you could request a support ticket for investigating your instance.

    Regards,

    Clofly

  • Jchella Profile Picture
    Jchella 5 on at

    Thanks for the quick response. I created a ticket to reinstall Marketing app. Thanks again.

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