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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Credit Card Processing...
Microsoft Dynamics RMS (Archived)

Credit Card Processing Error - Missing $10,000 in transactions

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Posted on by Fred Friday 155

We are using MS Dynamics POS version 2.0, after installation of swiper, all cards processed correctly Except VISA. Payment server never received them. Authorization code was not printed on receipt, but not declined, no error message. We have all the paper receipts with signatures. Nothing else though.

How can we recover the card info and re process.

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Fred,

    Seems to me that no one wants to answer this post because the hard truth is that you have no way to recover those visa transactions.  In the Tender area of RMS - for credit cards to process correctly you have to make sure that the check box on the verification tab is checked.  If it is not RMS doesn't know any better and will let the sale go thru with out ever going to your credit card processor for approval.  It's an expensive lessen and I know how you feel because it happened to me about 8 years ago.  Even Microsoft can not get those card number for you - at least that's what they told me.

    Sorry for the bad news

    Shawn

  • Community Member Profile Picture
    Community Member on at

    Depends on the payment processor. Some apps have logging enabled and coyld show cc exp etc  which shloud be turned off on prod boxes.

  • ahmed moustafa Profile Picture
    ahmed moustafa 340 on at

    i have dealt with a similar situation before, try contacting your credit card processor to retrieve3 the credit card #s and approval codes as well as the exp date . provided that the charges went through but not settled , your processor  can see it and give you the info you need. use this info to  manually rerun these transaction. be organized as much as you can (do it in separate batches maybe after hours).

    good luck

  • Fred Friday Profile Picture
    Fred Friday 155 on at

    who's responsible for the loss?  My credit card processor who sent his man in to make the change?

  • Community Member Profile Picture
    Community Member on at

    Well to answer your question I would have to ask you a question.  Was the person that set up your credit card processor a certified Microsoft Dynamics Retail Management specialist?  If you hired someone that holds a certificate in RMS they would have known to make sure that all credit cards using EDC verification has to have a check mark under each Credit Card Verification Properties which is located in the Tenders Properties.

    Depending how you answer my question would determine who is responsible.

    Shawn

  • Ron Rahhal Profile Picture
    Ron Rahhal 545 on at

    Sad to say, you can't.  Credit card numbers are not stored on the computer - that would be a violation of PCI rules.  If you track your customers, you may be able to contact them after identifying them from the receipts - otherwise, it's a big problem.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    This is why one needs to test things.  

    We always run test transactions for pennies on as many Tenders as we can and then call the processor if they see the transactions.

    Then we z-out and close the batches and once again contact the processor to confirm.  From this moment, its the processor's problem.  

    All of this takes less than 10 minutes.

    Lastly, we ask that the merchant confirm the bank deposit in a couple of days.

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