Hello,
GP2010 on SQL 2005
I have two orders (SOP) that were shipped to different customers (“CUST A” & “CUST B”). When the orders were transferred to invoices, all of the line items from “CUST A’s” Order transferred to “CUST B’s” Invoice. “CUST A” has no invoice linked to the order. “CUST B” has it’s order linked to the invoice with the correct header and master #, but the line items on the invoice are not from the order. They are from CUST B’s order.
When this was originally brought to my attention, I was told there were problems with the distribution accounts (as the edit list indicated errors). The invoice total was the same as the order total but the (incorrect) line items totaled up much higher.
I ran reconcile and checklinks on SOP and it appeared to have fixed the problem. Today I found out that what I mentioned above had occurred (wrong items). I’ve done all my research, but can’t find what caused the problem. At this point, accounting has entered manual invoices, but I need to find what happened and make sure no other transaction became corrupted.
Has anyone experienced this? I searched all of my resources, but have not found anything similar. I would appreciate any help from the community.
Thanks in advance!
Jim
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