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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Interactive Service Hu...
Microsoft Dynamics CRM (Archived)

Interactive Service Hub Error Message thrown by Plugin/Custom Workflow "ISV code aborted the operation."

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Posted on by Bipin D365 28,983 Moderator

Hi,

On Interactive Service Hub Case form instead of getting actual custom error message thrown by Plugin/Custom workflow it is showing generic message "ISV code aborted the operation.". However this error is visible on main form. This issue is happening only in Interactive Service Hub.

1768.Capture.PNG

We are throwing an custom error message from Custom Workflow using below code.

throw new InvalidPluginExecutionException("Error message");

Please assist. Thanks

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  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,078 on at

    Hi Bipin,

    Please refer the following thread.

    community.dynamics.com/.../154788

  • Community Member Profile Picture
    Community Member on at

    Hi Bipin,

    I am getting the  same error.

    My scenario is the I am throwing an error using plugin if "Root Cause" field on case is not filled when resolving case.

    It works fine(i.e. throws the custom error message) when case is resolved via normal Turbo form.

    But does not work on Interactive Case form.

    Please let me know if you found any workaround for this.

    Thnaks

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