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How can I void or adjust a charge invoice. I have gone to customer properties abd I find two options. I can post a credit to balance out the invoice I want to remove or I could adjust the selected invoice but this option is grayed out and I cannot find a switch to turn this option on.
I have looked at some advice on this issue on this site. If I could execute a return invoice and post it to the original that would work but I am never offered the option of posting to the old invoice.
Any suggestions would be helpful.
Thanks,
Dru
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The best way to do this would be to select the customer, and then do a recall for the transaction. At that point, you can return the all items and then put it under the customer's account.
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