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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 4.0 and fax Server...
Microsoft Dynamics CRM (Archived)

CRM 4.0 and fax Server Integration

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Posted on by Massimo Giaconia 80

Hi all,

I have a requirement from my customer. I need to integrate MS CRM 4.0 with a fax Server in order to obtain the creation of a fax activity every time a fax is received.

Anyone know if is it possible to satisfy this requirement?

thanks in advance

Massimo

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I have the same question (0)
  • Baris KANLICA Profile Picture
    Baris KANLICA User Group Leader on at

    Hi,

    Is your fax server Microsoft Fax Server? Or third party a software?

  • Massimo Giaconia Profile Picture
    Massimo Giaconia 80 on at

    Hi,

    My customer dont have any fax server and I have to propose one to him. I had thought to Microsoft Fax Server but this is not a constraint therefore third party software can also be a solution. Have you experience with Microsoft Fax Server?

    thanks for your reply

    Massimo

  • Baris KANLICA Profile Picture
    Baris KANLICA User Group Leader on at

    I have been developed a solution for integration between faxmaker.com and Dynamics CRM. I didn't use Microsoft Fax Server. 
    When my customer want sent a fax, they create a fax activity (they can add attachment file if they want). My windows service is looking periodically the faxes, if it found a waiting fax, it send mail to faxmaker.com account. (My customer have an account on faxmaker.com that like <telephonenumber>@faxmaker.com.)

  • Massimo Giaconia Profile Picture
    Massimo Giaconia 80 on at

    thanks a lot, Baris!! 

    My first requirement is to manage incoming faxes within MS Dynamics CRM 4. A new fax activity have to be created anytime a fax is received and the fax document have to be atached to the activity. Does your solution work also in this scenario?

  • Baris KANLICA Profile Picture
    Baris KANLICA User Group Leader on at

    No, Because the customer didn't want this (they are following incoming faxes with manually. Because they read and categorized the faxes for departments) So I didn't develop this side of solution.
    If you want using faxmaker.com or faxmaker.com style an fax service, I can contunie to develop this side of solution.

  • hlthaw Profile Picture
    hlthaw 5 on at

    I am also trying to integrate GFI FaxMaker into CRM. Can you please explain a little bit in detail ?

    Thanks.

  • David Acuña Profile Picture
    David Acuña 15 on at

    Faxmaker delivers the FAX to an email adress. You can associate this e-mail to a CRM queue. Then with the workflow, you can create a new  Activity when you receive something in the CRM Queue.

    I hope this will help you.

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