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In the last months we’ve noticed not all our email is imported into CRM. It seems like all the email containing OneDrive links are not imported. How can I resolve this issue?
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Yes configured all email located in the inbox should be imported. Till this moment MS did not reduced this issue and this issue is more than 2 months old. Sometimes it works (at the update to 8.1 it suddenly worked) and now it doesn't work anymore. So I hoped the community could help he.
Are your settings configured to track all email messages, or only ones against known email addresses?
Barring that, maybe open a ticket with MS. If this is CRM Online to Exchange Online, they might be able to provide more information.
Sadly info is the name of the mailbox. I search for additional information but I failed to find some.
Ok, so what is the detailed info there? I am betting it violated an email attachment filter if it was rejected, but that "info" button will tell you exactly why it was rejected.
yes i have some.
If you navigate to Settings -> Email Configuration -> <your email server> -> Alerts, do you see any errors or warnings?
I'm, sorry I did not provide the complete information directly.
We use dynamics online with version 8.1. The email import we use is server side sync.
Using the email router or server side sync? version of crm? I'd first check the routerlog if using the email router, might need to adjust the <LogLevel>1</LogLevel> tag in Microsoft.Crm.Tools.EmailAgent.xml if youre still not seeing anything that would help. Be careful though, this file can get large quick.
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