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Interactive Service hub access

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Posted on by Community Member Microsoft Employee

Hi,

I am working on CRM 2016 On premise organization.

I have one of the requirement in which I have to create 2 separate kind of users, who will access the "Interactive Service Hub" (1 will author knowledge articles and the other will approve them).

I am facing below issues:

1. What are the minimum roles / privileges required to access the Interactive service hub? (even by providing the URL if not through the sitemap)

2. How in the Interactive service hub, we submit an article for approval (or we are just suppose to add them to an approval queue)

It would be a great help, if you can answer this.

Thanks

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Community Member Microsoft Employee on at

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RE: Interactive Service hub access

Customer Service app' exist only in online version.

You can add minimum privileges (read permission to SecurityRole and UserSettings) to any role, and as result you has been access to ISH. Or assing roles Customer Service Manager, System Administrator, or System Customizer role to your user ( article on technet)

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