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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Your tenant doesn'...
Customer Insights - Journeys forum

Your tenant doesn't have a Dynamics 365 organization installed.

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Posted on by CRM Terminator 25

I am trying to configure marketing app in production environment of D365 but getting an error "Your tenant doesn't have a Dynamics 365 organization installed." There is no help from MS support team (Called twice with the promise of callback in an hour, not sure what is the meaning of "1 Hour"). We had beta version of marketing app which is expired and we can reset production instance.  

I have the same question (0)
  • megcda Profile Picture
    megcda 2,192 on at

    Can you please tell me what the URL is of the Dynamics 365 CRM production environment that you're trying to load Dynamics 365 for Marketing on?  Also can you please tell me what type of license you are using e.g. do you have 10 or more C+E licenses and are trying to install the Attach or the standalone?  And if you have a ticket number from support you could provide that would help me as well.

  • CRM Terminator Profile Picture
    CRM Terminator 25 on at

    Thanks Megan, Is there anyway i can PM this to you?

  • megcda Profile Picture
    megcda 2,192 on at

    Sure, you can email it to meg@med03.onmicrosoft.com and this should forward to me.  If you can put [Community Question] in the subject line so I can recognize it, that would be helpful.  Thanks!

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at

    Hi, I got your email and have opened a ticket based on the information from the case as well as your email.  I'll get someone on my team to look into this and get back to you soon.

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi，

    Have you raised the service incident from MS Admin Center? They should follow you with the case id. Actually you could ask Supporting team to extend the beta version of marketing app for nearly a month. Hope it would help.

    Regards,

    Johnny

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