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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Bug in Email Designer
Customer experience | Sales, Customer Insights,...
Suggested Answer

Bug in Email Designer

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Posted on by ffaller 65 User Group Leader

I've been creating email content using the new email designer, and whenever I try to move a section up or down, a copy is instead created at the bottom of the email expanding the layout. 

This happends when moving sections using the "Drag and Drop", but not for a section's element like an image or a text box. 

Any advice to get around this until fixed?

I am on latest updated version of D365 Marketing 1.35.10071.2017

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    I have reproduced your issue. This is indeed a bug that only exists on the New editing experience. It is recommended to create a ticket for MS to resolve the issue.

     

    Here's a temporary solution:

    1. Click the pop-up button in the left-bottom corner of the designer.

     pastedimage1619578998325v1.png

    1. The old version of the designer will pop up and the dragging on this designer does not cause copying.

     pastedimage1619579004812v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • slewislbmc Profile Picture
    slewislbmc 42 on at

    We also have this bug and will be submitting a ticket for the issue.

  • slewislbmc Profile Picture
    slewislbmc 42 on at

    Thank you for confirming that you can reproduce Nya. As a heads up, as of today at least (May 17th) your suggestion to use the pop out window does not work as it is using the new editing experience as well at this point (and the bug is present there as well).

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi slewislbmc,

    If you’d like to access the old version but cannot switch back to it, you can try to remove the New editing experience form of the Marketing email entity from App Designer and re-publish the Marketing application.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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