Hi All,
I am creating a Lead Scoring Model which is using a Customer Journey with some conditions. In the Lead Scoring model i have used a basic trigger Email Open and want to capture a score based on this trigger but lets say i have recieved an email and i open the mail from Outlook by double clicking it(considering that this is the desired action as per the trigger) still it doesnt score's this action, rather when i click on "View in Browser" Link from the page only then it score's the action.
Can anyone shed some light on this. Kindly do not send me microsoft's link on how to design Lead Scoring model i have referred it already. I want to know why the Email open trigger is not scored.
Hi Dhawal,
Am I correct in understanding the following:
I'd also like to confirm after you double clicked the email and clicked the link, what are the scores for the lead?
Hi Nya,
Thanks for your prompt response!!
We are using "Email Opened" Entity not "Email Clicked" still it doesn't work the way it should work.
I am attaching screenshot with this response kindly check and let me know.
Regards,
Dhawal J.
Hi,
Would you please attach a screenshot of the condition in your model?
I assume that you selected the "Email clicked" instead of the "Email opened" in the Entity option.
The former one will track and score the interaction of clicking links in email and the latter one will track and score the interaction of opening an email.
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