Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / PROD AOS are getting c...
Finance | Project Operations, Human Resources, ...
Suggested answer

PROD AOS are getting crashed in AX 2012 R3

(0) ShareShare
ReportReport
Posted on by R Ranjan Kumar 15

The load balance PROD AOS in AX 2012 R3 are getting crashed while doing the any activities like delivery note posting and pick & pack the order from warehouse. 

Event log file is showing the error message like 

Faulting application name: Ax32Serv.exe, version: 6.3.6000.4444, time stamp: 0x5a807feb 

Faulting module name: ntdll.dll, version: 6.3.9600.19678, time stamp: 0x5e82c88a 

Exception code: 0xc0000374 Fault offset: 0x00000000000f1ce0 

Faulting process id: 0x1a8c Faulting application start time: 0x01d63726eacc739a Faulting application path: <C:\Program Files\Microsoft Dynamics AX\60\Server\AX2012PROD\Bin\Ax32Serv.exe> Faulting module path: C:\Windows\SYSTEM32\ntdll.dll 

Report Id: 90416ba9-a3c0-11ea-80eb-00155d26451c Faulting package full name: Faulting package-relative application ID: 

I have cleaned up the following steps in PROD AOS 

  1. Delated the XPPIL folder for each AOS 
  2. Delete the temp folder for each AOS 
  3. Done the FULL compilation  
  4. Done FULL CIL  
  5. Done DB Sync  
  6. Clean the service account .AUC files.  
  7. Flush the Metadata 
  8. Truncate the client session 

Any suggestion will appreciate 

 

  • Suggested answer
    Jay Barot Profile Picture
    Jay Barot 1,502 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    Hi Ranjan,

    Have you installed any KB or windows update on server? Or any .Net Update? If any, uninstall it and check.

    Also please check your server's kernel version and client kernel version. Sometimes this error is coming due to kernel mismatch.

    Kernel should always be updated with latest version.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,280 Super User 2024 Season 2 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    Hi Ranjan,

    Can you verify if the new code was related to the scenario as described by Nikolaos?

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,156 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    SysLastValue is not cleared when you deploy new code. It would not make sense to always clear all selections etc just because of code deployment.

    If you customize RunBase based classes, you must change the CurrentVersion in the class declaration if you have added new vaariables in the CurrentList. This will cause the system to ignore outdated SysLastValue of users. Otherwise users will get runtime errors.

  • R Ranjan Kumar Profile Picture
    R Ranjan Kumar 15 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    Agreed but in PROD , we can't upgrade quickly and again it time consuming and investment required.    

  • R Ranjan Kumar Profile Picture
    R Ranjan Kumar 15 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    Hi Andre,

    This issue was caused after moved the new code into PROD as our deployment process and some user post the delivery note and sales invoice and AOS are getting crashed.  we did following steps

    • Cleaning CIL cache.

    • Truncated SysAppAssembly, SysClientSessions, SysServerSessions.

    • Temp folders.

    • AUC files (both on servers and on Clients)

    • Full X++ & CIL compilation.

    • Database synchronization.

    but no luck.

    After that we delete the SysLastValue for all users (classes only) after that AOS crashed are getting stopped.

    I have one question why system is not refreshed the SysLastValue and its looks like SysLastValue  is referring the old caches of  salesformletter related class and caused the issue.

    please add your input if pssoble.

    Regards,

    Ranjan

  • Suggested answer
    Kazuma Nagayoshi Profile Picture
    Kazuma Nagayoshi on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    When I comfirm the link below I think you are not using the latest version of AX 2012 R3.

    Could you confirm the same crash can be reproduced in the latest version? If possible, update your environment to the latest version and see if that fixes the problem!

    https://cloudblogs.microsoft.com/dynamics365/no-audience/2012/03/29/overview-of-microsoft-dynamics-ax-build-numbers/

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,280 Super User 2024 Season 2 on at
    RE: PROD AOS are getting crashed in AX 2012 R3

    Hi Ranjan,

    Did it work correctly in the past? If so, can you try to find out what could have been changed in the environment? Did you do any new customizations or applied Windows updates?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans