Reconcile Bank Statement Window Won't Open

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Up until this month, my client was able to open the Reconcile Bank Statement Window and all of a sudden it won't open. I even tried to open it logged in as 'sa' and it still doesn't open. They have 70+ companies and most use Nolan Advanced Bank Reconciliation but 2 companies use the core GP Bank Reconciliation.

Facts:

Running Dynamics GP 2013 (SP2)
It's not open at the bottom of the screen so I can't right click and maximize
I tried Windows Key + Shift + Left or Right arrow
Users login via Citrix

I've read a lot about window settings in SY01402 table. When I run the script from the link below, the users settings are all over the place. There are a handful that have the setting: TRUE~506~792~1~1~177

http://www.summitgroupsoftware.com/blog/smartlist-window-won-t-open-specific-user-0

https://community.dynamics.com/gp/f/32/t/92796

Would changing these settings be something to try? And how risky is this? Should I change each user? Below is just a sample of some of the user settings.

Thanks in advance to any thoughts or comments!

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RE: Reconcile Bank Statement Window Won't Open

UPDATE: It was in the Alternate/Modified Forms and Reports Window.

I selected:

Product: All Products

Type: Windows

Series: Financial

Financial > Reconcile Bank Statements

* This was unchecked somehow. I checked it off for GP and it worked..
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RE: Reconcile Bank Statement Window Won't Open

Sample of some of the users settings:

TRUE~680~1364~-162~-84~177~

TRUE~506~792~1~1~177~

TRUE~1112~1920~-196~-87~177~

FALSE~801~914~-304~-82~177~

TRUE~936~1280~-123~-108~177~

TRUE~1002~1680~-144~-66~177~

TRUE~1142~1920~1708~-58~177~

TRUE~872~1280~-147~-129~177~

TRUE~1152~1920~-1945~19~277~