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Microsoft Dynamics GP (Archived)

MR 2012 CU11 - crashes when opening

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Posted on by 745

I had my preferences set to show my report list when opening MR, and after upgrading to CU11, when I open MR it crashes.  I have no way to change the settings so that I can use Management Reporter.  This is version MR 2012 CU11 running for GP 2010.  I could not find a solution anywhere in the community forums or blogs.

Here is what I did to correct the issue:

1. Locate the user.config file.  I found mine here:
  c:\users\<username>\AppData\Local\Microsoft_Coroporation\ReportDesigner.exe_StrongName.....\2.1.1.0

2. Open the file in notepad

3. Find the following line:
   <setting name="UserOptionsAtStartupSelectedIndex" serializeAs="String
      <value>2</value>

4. My setting was set to 2 and I changed it to a 3 which opens MR with the 'Show Empty Environment" option

5. I then launched MR and was able to open and use the application without crashing

I just thought this might help someone else since I could not find a solution anywhere.
Thanks,
Sheila

*This post is locked for comments

  • Sheilajr Profile Picture
    Sheilajr 745 on at
    RE: MR 2012 CU11 - crashes when opening

    Thank you Josh.  We are getting that update scheduled now.

  • JoshP Profile Picture
    JoshP on at
    RE: MR 2012 CU11 - crashes when opening

    Hello Sheila,

    Thanks for the information! I am glad you were able to address the issue encountered.

    One suggestion I have would be to upgrade to at least MR 2012 CU13, as it is likely that you encountered product defect "364939" which was resolved with CU13. This problem occurred when using the Export window OR the Open window and moving the mouse over several report definition names.

    Management Reporter 2012 CU 13 Now Available!

    blogs.msdn.com/.../management-reporter-2012-cu-13-now-available.aspx

    You can download the latest version of Management Reporter 2012 from:

    Microsoft Dynamics Management Reporter Install and Service Packs Overview

    mbs.microsoft.com/.../MROverview

    mbs.microsoft.com/.../MROverview

    Thanks!

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