You’re offline. This is a read only version of the page.
5
Can we Create a new case for an Existing case when client reply back and Added New Queue(Auto case creation is Enabled) in the Email Activity.
step 1:
client sent an Email to Queue1(auto case is Enabled, so crm will create a new case ).
Step 2:
CRM user replay back to the client from CRM.
Step 3:
Client looped another Queue(Queue2) in his Email chain.
so can CRM create a new case for Queue 2?
*This post is locked for comments
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (