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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can we Create a new ca...
Microsoft Dynamics CRM (Archived)

Can we Create a new case for an Existing case when client reply back and Added New Queue(Auto case creation is Enabled) in the Email Activity

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Posted on by Adarsh Reddy 7

Can we Create a new case for an Existing case when client reply back and Added New Queue(Auto case creation is Enabled) in the Email Activity.

step 1:

client sent an Email to Queue1(auto case is Enabled, so crm will create a new case ).

Step 2:

CRM user replay back to the client from CRM.

Step 3: 

Client looped another Queue(Queue2) in his Email chain. 

so can CRM create a new case for Queue 2?

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