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Microsoft Dynamics CRM (Archived)

Used Work Order Services become actual line items (Actuals entity)?

Posted on by 1,784

Is there a setting that allows "Used" Work Order Services to become actual line items? I miss the record in the Actuals entity for Work Order Services with line status "Used". (That was mentioned in the Training Material)

If it is not intended to be like that why is there a tab called "Actual Cost" in Work Order Service Form which behaves differently to the same tab in Work Order Products Form?

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