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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Convert an E-Mail Acti...
Microsoft Dynamics CRM (Archived)

Convert an E-Mail Activity To Case in MSCRM2011????

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Posted on by Ramakanta 2,715

Hi All,when i click convert to Case button from Email Activity Ribbon it creates a blank Case against the customer(To Field) with all filed (which include mandatory custom fields)disabled ,my custom fields are remain blanks and also it didn't allow me to edit it.But i want to create Case with all my custom field auto populated(through pragmatically) ,how to achieve this functionality.....Thanks in adavance

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  • Suggested answer
    Deepesh161 Profile Picture
    Deepesh161 6,317 on at

    Have a look at the below links:

    blogs.msdn.com/.../e-mail-to-case-using-workflow-update.aspx

    social.microsoft.com/.../crm-2011-online-how-to-convert-an-email-to-case

    pinpoint.microsoft.com/.../email-to-case-automation-microsoft-dynamics-crm-2011-and-2013-12884964305

  • Suggested answer
    Prati Profile Picture
    Prati 980 on at

    Hello Ramakanta ,

    Thank you for the Post . Please refer thelink below :

    1. blogs.msdn.com/.../773825.aspx

    2.blogs.msdn.com/.../e-mail-to-case-lead-using-crm-4-workflow.aspx

    Thanks and Regards

    Prashant T

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