Cannot Save Account in CRM 2011 using Firefox

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Posted on by wink2010

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Hi,

I am running an organizationally hosted instance of Dynamics 2011. I find that in Firefox 22.0 it does not allow me to save an account (old or new). The only message I receive in the browser is:

Error

An error has occurred.

The event log on the server reads as follows:

NT AUTHORITY\SYSTEM
FormatException
Input string was not in a correct format. at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)...

Any thoughts or suggestions? IE and Chrome work fine for now, however, I fear this issue may crop up in those browsers as well since everything worked in Firefox just a few days ago. Thank you.

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Farhan Syed 1,156 on at

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Hi Wink2010,

Are you on the latest Roll Up ?

Have you tried running the trace on the server while trying the same 'save' routine from the client?

The CRM Diagnostic Tool : crmdiagtool2011.codeplex.com

You may end up getting a detailed error message using this.

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wink2010

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I used the tool you suggested. This is the result I received. It is still very vague. The log file produced by the tool is basically the same.

Server Error in '/' Application.

Input string was not in a correct format.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.FormatException: Input string was not in a correct format.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[FormatException: Input string was not in a correct format.]

System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) +12636309

System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) +224

Microsoft.Crm.Application.Platform.EntityProxy.SetPicklistData(XmlNode node, AttributeMetadata attributeMetadata) +194

Microsoft.Crm.Application.Platform.EntityProxy.SetData(XmlNode entityElement) +711

Microsoft.Crm.Application.Forms.EndUserForm.RetrieveParametersForEventDefault() +199

Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +52

Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd) +216

Microsoft.Crm.Application.Components.PageHandlers.AccountRecordPageHandler.ConfigureFormHandler() +347

Microsoft.Crm.Application.Components.PageHandlers.RecordPageHandler.ConfigureFormWrapper() +47

Microsoft.Crm.Application.Components.Utility.GenericEventProcessor.RaiseEvent(String eventName) +230

Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e) +259

System.Web.UI.Control.PreRenderRecursiveInternal() +113

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4201

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Farhan Syed 1,156 on at

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Thanks for the file. Has there been any j Script customizations done on the account form ?

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Farhan Syed 1,156 on at

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Hi Wink2010, please update the thread. Are there any customizations (read jScript) done on your form ?

By the way, this is what I tried on a sandbox environment and production environment while accessing CRM.

Did a couple of save's on customized CRM forms and the default form before and after installing the Firefox 22.version and it worked fine. (no need of iisreset nor any browser refresh). Absoutely fine.

Could you try if in case you have some add-ins set up in your browser ? Try replicating the same exercise of save on a different client

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wink2010 1,110 on at

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Hi Farhan.

I wanted to make sure I had solid information before I posted again.

My testing just showed me the problem is with the javascript (code is below) just moments ago. I have not had a chance to actually look at the code, but when I find the problem, I will post again. I discovered this to be the source of the issue be deactivating this script from the form. When the script is deactivated the account saves in Firefox.

var changeAccountStatus = function(){

var sel = document.getElementById("customertypecode");

var selectedText = sel.options[sel.selectedIndex].text;

var optionsetControl = Xrm.Page.ui.controls.get("accountcategorycode");

var options = optionsetControl.getAttribute().getOptions();

if (selectedText == "Partner"){

optionsetControl.clearOptions();

optionsetControl.addOption(options[6]);

}

else if (selectedText == "Customer"){

optionsetControl.clearOptions();

optionsetControl.addOption(options[4]);

optionsetControl.addOption(options[5]);

}

else if (selectedText == "Prospect"){

optionsetControl.clearOptions();

optionsetControl.addOption(options[1]);

optionsetControl.addOption(options[2]);

optionsetControl.addOption(options[3]);

}

else{

optionsetControl.clearOptions();

optionsetControl.addOption(options[0]);

}

};

var changeAccountStatusLoad = function(){

var optionsetControl = Xrm.Page.ui.controls.get("accountcategorycode");

var options = optionsetControl.getAttribute().getOptions();

var accountStatus = document.getElementById("accountcategorycode");

var accountStatusText = "";

if (accountStatus.selectedIndex != -1){

accountStatusText = accountStatus.options[accountStatus.selectedIndex].text;

}

if (accountStatusText == "Partner"){

optionsetControl.clearOptions();

optionsetControl.addOption(options[6]);

optionsetControl.getAttribute().setValue(options[6].value);

}

else if (accountStatusText.indexOf("Customer") != -1){

optionsetControl.clearOptions();

optionsetControl.addOption(options[4]);

optionsetControl.addOption(options[5]);

if (accountStatusText.indexOf("Active") != -1){

optionsetControl.getAttribute().setValue(options[4].value);

}else{

optionsetControl.getAttribute().setValue(options[5].value);

}

}

else if (accountStatusText.indexOf("Prospect") != -1){

optionsetControl.clearOptions();

optionsetControl.addOption(options[1]);

optionsetControl.addOption(options[2]);

optionsetControl.addOption(options[3]);

if (accountStatusText.indexOf("Active") != -1){

optionsetControl.getAttribute().setValue(options[3].value);

}else if (accountStatusText.indexOf("Disqualified") != -1){

optionsetControl.getAttribute().setValue(options[1].value);

}else{

optionsetControl.getAttribute().setValue(options[2].value);

}

}

else{

optionsetControl.clearOptions();

optionsetControl.addOption(options[0]);

optionsetControl.getAttribute().setValue(options[0].value);

}

};

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wink2010 1,110 on at

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UPDATE:

The problem lies with the very last line. The only function being called is var changeAccountStatusLoad = function(). The last line is optionsetControl.getAttribute().setValue(options[0].value); Something is wrong with it.

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wink2010 1,110 on at

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UPDATE:

That last line of JS sets the Account Status dropdown list. In every other browser there is a value of "NA" for that line to access. "NA" is not present in Firefox, but the list does render as though there are two options. The first option is always blank, but the second option should be "NA". In Firefox both options are blank.

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wink2010 1,110 on at

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UPDATE:

The problem may stem from something else I have noticed. The Account Status dropdown should have several options listed. It, in fact, does have options listed when its properties are viewed through the customization form. These options are not listed at all in Firefox and only "NA" is listed in other browsers.

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Farhan Syed 1,156 on at

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Thanks for those updates! Whats happening with Firefox here ?! The good thing here is that you have two backup options (IE and Chrome) for you to continue your work, but its good these cases are getting raised....

I have personally not come across this, but what I'd try before digging down further would be to remove and add the field in the account form (do this exercise in Firefox) and republish.

Is the status field a global option set or you have customized it only for the account form ?

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