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business central app for Apple IOS Auto logout and reset

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Posted on by siong

business central IOS apps on the phone will be auto log out for users after 1 Hr++, but we Test on android phone don't have this issue , user every time need rekey in the URL, user name and password to log in again. using the Business central on premise

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Suresh Kulla 50,278 Super User 2026 Season 1 on at

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This could be a security setting on the server you have OnPrem, or you need to check the settings on the phone, check this link

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/install-business-central-app

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Khushbu Rajvi. 22,287 Super User 2026 Season 1 on at

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Hope this helps:https://community.dynamics.com/forums/thread/details/?threadid=9b1ae9b6-e38d-4e8f-9de3-ffc1405c3a22

https://community.dynamics.com/forums/thread/details/?threadid=8e36e0ad-85b7-4597-b8a3-3988e6a494f5

https://community.dynamics.com/blogs/post/?postid=2ea6a529-eb82-4317-9fc9-31bc84bc7768

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Jainam M. Kothari 15,829 Super User 2026 Season 1 on at

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Hello,

To address the issue of automatic logouts in the Business Central iOS app for on-premise users, you can adjust the session timeout settings in the customsettings.config file. This file allows you to configure the timeout duration, reducing the frequency of logouts and minimizing the need for users to repeatedly enter their credential

May this can help : https://community.dynamics.com/forums/thread/details/?threadid=9b1ae9b6-e38d-4e8f-9de3-ffc1405c3a22

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Ramesh Kumar 7,547 Super User 2026 Season 1 on at

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Hi,

Please check session timeout issue but looks like this is not happening in android which means session timeout is not issue. Other area which you can check is ensuring that the cookies and cache settings are properly configured in the iOS app. If not I think it has App or IOS related bug which you need work with Microsoft team.

Thanks

Ramesh

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YUN ZHU 99,805 Super User 2026 Season 1 on at

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Hi, sorry I'm not sure if the following method still works, you can try it without the app.

https://yzhums.com/11003/

Hope this helps.

Thanks.

ZHU

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Vahid Ghafarpour 12,236 Super User 2026 Season 1 on at

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If any of the responses helped resolve your issue, please take a moment to mark the best answer. This helps others in the community quickly find solutions to similar problems.

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