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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2013 Date...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2013 Date Picker issue - Windows 2008 R2 SP1/IE8

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Posted on by AriB 105

I'm running Microsoft Dynamics CRM Online Fall '13 (6.0.1.462) over Internet Explorer 8 in Windows 2008 R2 SP1. When I attempt to use the Date Picker control in the "Advanced Find" function, I'm unable to choose the date.  I can enter a date manually, however.

Note that I've been able to reproduce the problem using Compatibility Mode, and in both x86 and x64 versions of IE.  I've also downloaded and registered the MS common ActiveX controls (mscomct2.ocx, MSCOMCTL.OCX) in both \System32 and \SysWOW64.  I'm unable to reproduce the issue in Google Chrome.

Steps to reproduce the problem:

  1. From the Dynamics CRM home page, select "Advanced Find"
  2. From the "Saved View" drop-down list, select a report with a date field (e.g., "Account Report Action Items").
  3. Select the date period drop-down list (default is set to "Last X Days") and select "On."
  4. Select the calendar drop-down next to "Choose Date."

Any assistance would be greatly appreciated.  Thank you.

*This post is locked for comments

I have the same question (0)
  • Pramod M Profile Picture
    Pramod M 1,445 on at

    I am using IE 9 and it is working perfectly fine. Can you please check if you are getting same issue in IE9?

  • AriB Profile Picture
    AriB 105 on at

    Thank you for the suggestion, Pramrod.

    Unfortunately, I'm in a corporate environment and IE9 isn't an option.  In addition, I'm unable to reproduce the issue (that is, everything runs as expected) when using IE8 in Windows 2003 R2.

  • Verified answer
    AriB Profile Picture
    AriB 105 on at

    I discovered the root cause of my issue and have resolved it - it was an Internet Explorer GPO that was a little too restrictive.  If anyone viewing this post wants to know the specific GPOs and settings that I changed, please let me know.

    Pramod, thanks again for the suggestion.

  • Edwin Prasad J Profile Picture
    Edwin Prasad J 5 on at

    What are the steps need to be followed to resolve the issue?

    Your response appreciated.

  • AriB Profile Picture
    AriB 105 on at

    I've attached the Group Policy here for your reference.  Note that items marked "Deleted" in bold were removed to protect the privacy of my organization.

    The specific policy objects in question were all under "Windows Components/Internet Explorer/Internet Control Panel/Security Page/Trusted Sites Zone."  This assumes that you've added the site (likely *.crm.dynamics.microsoft.com) to your Trusted Sites GPO.

    CTX XA65 IE8 User Settings

    Data collected on: 03/04/2014 8:19:04 AM

    General

    Details

    Domain

    Deleted

    Owner

    Deleted

    Created

    22/10/2013 12:00:48 PM

    Modified

    19/02/2014 8:58:04 AM

    User Revisions

    9 (AD), 9 (sysvol)

    Computer Revisions

    10 (AD), 10 (sysvol)

    Unique ID

    Deleted

    GPO Status

    Enabled

    Links

    Location

    Enforced

    Link Status

    Path

    W2K8R2-XA65

    No

    Enabled

    Deleted


    This list only includes links in the domain of the GPO.

    Security Filtering

    The settings in this GPO can only apply to the following groups, users, and computers:

    Name

    NT AUTHORITY\Authenticated Users

    Delegation

    These groups and users have the specified permission for this GPO

    Name

    Allowed Permissions

    Inherited

    NT AUTHORITY\Authenticated Users

    Read (from Security Filtering)

    No

    NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS

    Read

    No

    NT AUTHORITY\SYSTEM

    Edit settings, delete, modify security

    No

    Deleted

    Edit settings, delete, modify security

    No

    Deleted

    Edit settings, delete, modify security

    No

    Computer Configuration (Enabled)

    No settings defined.

    User Configuration (Enabled)

    Policies

    Windows Settings

    Internet Explorer Maintenance

    Browser User Interface/Customized Title Bar

    Title Bar Text

    Home

    URLs/Important URLs

    Name

    URL

    Home page URL

    Deleted

    Search bar URL

    Not configured

    Online support page URL

    Not configured

    Administrative Templates

    Policy definitions (ADMX files) retrieved from the local machine.

    Windows Components/Internet Explorer

    Policy

    Setting

    Comment

    Disable AutoComplete for forms

    Enabled

    Disable external branding of Internet Explorer

    Enabled

    Turn on the auto-complete feature for user names and passwords on forms

    Enabled

    Prompt me to save passwords

    Disabled

    Windows Components/Internet Explorer/Internet Control Panel/Security Page

    Policy

    Setting

    Comment

    Intranet Sites: Include all local (intranet) sites not listed in other zones

    Enabled

    Intranet Sites: Include all network paths (UNCs)

    Enabled

    Intranet Zone Template

    Enabled

    Intranet

     

    Policy

    Setting

    Comment

    Trusted Sites Zone Template

    Enabled

    Trusted Sites

     

    Windows Components/Internet Explorer/Internet Control Panel/Security Page/Intranet Zone

    Policy

    Setting

    Comment

    Access data sources across domains

    Enabled

    Access data sources across domains

    Enable

    Policy

    Setting

    Comment

    Allow active content over restricted protocols to access my computer

    Enabled

    Allow active content over restricted protocols to access my computer

    Prompt

    Policy

    Setting

    Comment

    Allow active scripting

    Enabled

    Allow active scripting

    Enable

    Policy

    Setting

    Comment

    Allow binary and script behaviors

    Enabled

    Allow Binary and Script Behaviors

    Enable

    Policy

    Setting

    Comment

    Allow cut, copy or paste operations from the clipboard via script

    Enabled

    Allow paste operations via script

    Enable

    Policy

    Setting

    Comment

    Allow drag and drop or copy and paste files

    Enabled

    Allow drag and drop or copy and paste files

    Enable

    Policy

    Setting

    Comment

    Allow file downloads

    Enabled

    Allow file downloads

    Enable

    Policy

    Setting

    Comment

    Allow font downloads

    Enabled

    Allow font downloads

    Enable

    Policy

    Setting

    Comment

    Allow installation of desktop items

    Enabled

    Allow installation of desktop items

    Enable

    Policy

    Setting

    Comment

    Allow META REFRESH

    Enabled

    Allow META REFRESH

    Enable

    Policy

    Setting

    Comment

    Allow scripting of Internet Explorer web browser control

    Enabled

    Internet Explorer web browser control

    Enable

    Policy

    Setting

    Comment

    Allow script-initiated windows without size or position constraints

    Enabled

    Allow script-initiated windows without size or position constraints

    Enable

    Policy

    Setting

    Comment

    Allow Scriptlets

    Enabled

    Scriptlets

    Enable

    Policy

    Setting

    Comment

    Allow status bar updates via script

    Enabled

    Status bar updates via script

    Enable

    Policy

    Setting

    Comment

    Allow video and animation on a Web page that uses a legacy media player

    Enabled

    Allow video and animation on a Web page that uses a legacy media player

    Enable

    Policy

    Setting

    Comment

    Allow websites to open windows without address or status bars

    Enabled

    Open windows without address or status bars

    Enable

    Policy

    Setting

    Comment

    Allow websites to prompt for information using scripted windows

    Enabled

    Prompt for information using scripted windows

    Enable

    Policy

    Setting

    Comment

    Automatic prompting for ActiveX controls

    Enabled

    Automatic prompting for ActiveX controls

    Enable

    Policy

    Setting

    Comment

    Automatic prompting for file downloads

    Enabled

    Automatic prompting for file downloads

    Enable

    Policy

    Setting

    Comment

    Disable .NET Framework Setup

    Enabled

    .NET Framework Setup

    Disable

    Policy

    Setting

    Comment

    Display mixed content

    Enabled

    Display mixed content

    Prompt

    Policy

    Setting

    Comment

    Do not prompt for client certificate selection when no certificates or only one certificate exists.

    Enabled

    Do not prompt for client certificate selection when no certificates or only one certificate exists.

    Enable

    Policy

    Setting

    Comment

    Download signed ActiveX controls

    Enabled

    Download signed ActiveX controls

    Enable

    Policy

    Setting

    Comment

    Download unsigned ActiveX controls

    Enabled

    Download unsigned ActiveX controls

    Prompt

    Policy

    Setting

    Comment

    Include local directory path when uploading files to a server

    Enabled

    Include local directory path when uploading files to a server

    Enable

    Policy

    Setting

    Comment

    Initialize and script ActiveX controls not marked as safe

    Enabled

    Initialize and script ActiveX controls not marked as safe

    Enable

    Policy

    Setting

    Comment

    Java permissions

    Enabled

    Java permissions

    Low safety

    Policy

    Setting

    Comment

    Launching applications and files in an IFRAME

    Enabled

    Launching applications and files in an IFRAME

    Enable

    Policy

    Setting

    Comment

    Logon options

    Enabled

    Logon options

    Automatic logon with current username and password

    Policy

    Setting

    Comment

    Loose XAML files

    Enabled

    XAML Files

    Enable

    Policy

    Setting

    Comment

    Navigate windows and frames across different domains

    Enabled

    Navigate windows and frames across different domains

    Enable

    Policy

    Setting

    Comment

    Only allow approved domains to use ActiveX controls without prompt

    Enabled

    Only allow approved domains to use ActiveX controls without prompt

    Disable

    Policy

    Setting

    Comment

    Open files based on content, not file extension

    Enabled

    Open files based on content, not file extension

    Enable

    Policy

    Setting

    Comment

    Run .NET Framework-reliant components not signed with Authenticode

    Enabled

    Run .NET Framework-reliant components not signed with Authenticode

    Enable

    Policy

    Setting

    Comment

    Run .NET Framework-reliant components signed with Authenticode

    Enabled

    Run .NET Framework-reliant components signed with Authenticode

    Enable

    Policy

    Setting

    Comment

    Run ActiveX controls and plugins

    Enabled

    Run ActiveX controls and plugins

    Enable

    Policy

    Setting

    Comment

    Script ActiveX controls marked safe for scripting

    Enabled

    Script ActiveX controls marked safe for scripting

    Enable

    Policy

    Setting

    Comment

    Scripting of Java applets

    Enabled

    Scripting of Java applets

    Enable

    Policy

    Setting

    Comment

    Software channel permissions

    Enabled

    Software channel permissions

    Low safety

    Policy

    Setting

    Comment

    Submit non-encrypted form data

    Enabled

    Submit non-encrypted form data

    Enable

    Policy

    Setting

    Comment

    Turn Off First-Run Opt-In

    Enabled

    First-Run Opt-In

    Disable

    Policy

    Setting

    Comment

    Turn on Cross-Site Scripting (XSS) Filter

    Enabled

    Turn on Cross-Site Scripting (XSS) Filter

    Disable

    Policy

    Setting

    Comment

    Turn on Protected Mode

    Enabled

    Protected Mode

    Disable

    Policy

    Setting

    Comment

    Use Pop-up Blocker

    Enabled

    Use Pop-up Blocker

    Disable

    Policy

    Setting

    Comment

    Use SmartScreen Filter

    Enabled

    Use SmartScreen Filter

    Disable

    Policy

    Setting

    Comment

    Userdata persistence

    Enabled

    Userdata persistence

    Enable

    Policy

    Setting

    Comment

    Web sites in less privileged Web content zones can navigate into this zone

    Enabled

    Web sites in less privileged Web content zones can navigate into this zone

    Prompt

    Policy

    Setting

    Comment

    XAML browser applications

    Enabled

    XAML browser applications

    Enable

    Policy

    Setting

    Comment

    XPS documents

    Enabled

    XPS documents

    Enable

    Windows Components/Internet Explorer/Internet Control Panel/Security Page/Trusted Sites Zone

    Policy

    Setting

    Comment

    Access data sources across domains

    Enabled

    Access data sources across domains

    Enable

    Policy

    Setting

    Comment

    Allow active content over restricted protocols to access my computer

    Enabled

    Allow active content over restricted protocols to access my computer

    Prompt

    Policy

    Setting

    Comment

    Allow active scripting

    Enabled

    Allow active scripting

    Enable

    Policy

    Setting

    Comment

    Allow binary and script behaviors

    Enabled

    Allow Binary and Script Behaviors

    Enable

    Policy

    Setting

    Comment

    Allow cut, copy or paste operations from the clipboard via script

    Enabled

    Allow paste operations via script

    Enable

    Policy

    Setting

    Comment

    Allow drag and drop or copy and paste files

    Enabled

    Allow drag and drop or copy and paste files

    Enable

    Policy

    Setting

    Comment

    Allow file downloads

    Enabled

    Allow file downloads

    Enable

    Policy

    Setting

    Comment

    Allow font downloads

    Enabled

    Allow font downloads

    Enable

    Policy

    Setting

    Comment

    Allow installation of desktop items

    Enabled

    Allow installation of desktop items

    Enable

    Policy

    Setting

    Comment

    Allow META REFRESH

    Enabled

    Allow META REFRESH

    Enable

    Policy

    Setting

    Comment

    Allow scripting of Internet Explorer web browser control

    Enabled

    Internet Explorer web browser control

    Enable

    Policy

    Setting

    Comment

    Allow script-initiated windows without size or position constraints

    Enabled

    Allow script-initiated windows without size or position constraints

    Enable

    Policy

    Setting

    Comment

    Allow Scriptlets

    Enabled

    Scriptlets

    Enable

    Policy

    Setting

    Comment

    Allow status bar updates via script

    Enabled

    Status bar updates via script

    Enable

    Policy

    Setting

    Comment

    Allow video and animation on a Web page that uses a legacy media player

    Enabled

    Allow video and animation on a Web page that uses a legacy media player

    Enable

    Policy

    Setting

    Comment

    Allow websites to open windows without address or status bars

    Enabled

    Open windows without address or status bars

    Enable

    Policy

    Setting

    Comment

    Allow websites to prompt for information using scripted windows

    Enabled

    Prompt for information using scripted windows

    Enable

    Policy

    Setting

    Comment

    Automatic prompting for ActiveX controls

    Enabled

    Automatic prompting for ActiveX controls

    Enable

    Policy

    Setting

    Comment

    Automatic prompting for file downloads

    Enabled

    Automatic prompting for file downloads

    Enable

    Policy

    Setting

    Comment

    Disable .NET Framework Setup

    Enabled

    .NET Framework Setup

    Disable

    Policy

    Setting

    Comment

    Display mixed content

    Enabled

    Display mixed content

    Prompt

    Policy

    Setting

    Comment

    Do not prompt for client certificate selection when no certificates or only one certificate exists.

    Enabled

    Do not prompt for client certificate selection when no certificates or only one certificate exists.

    Enable

    Policy

    Setting

    Comment

    Download signed ActiveX controls

    Enabled

    Download signed ActiveX controls

    Enable

    Policy

    Setting

    Comment

    Download unsigned ActiveX controls

    Enabled

    Download unsigned ActiveX controls

    Prompt

    Policy

    Setting

    Comment

    Include local directory path when uploading files to a server

    Enabled

    Include local directory path when uploading files to a server

    Enable

    Policy

    Setting

    Comment

    Initialize and script ActiveX controls not marked as safe

    Enabled

    Initialize and script ActiveX controls not marked as safe

    Prompt

    Policy

    Setting

    Comment

    Java permissions

    Enabled

    Java permissions

    Low safety

    Policy

    Setting

    Comment

    Launching applications and files in an IFRAME

    Enabled

    Launching applications and files in an IFRAME

    Enable

    Policy

    Setting

    Comment

    Logon options

    Enabled

    Logon options

    Automatic logon with current username and password

    Policy

    Setting

    Comment

    Loose XAML files

    Enabled

    XAML Files

    Enable

    Policy

    Setting

    Comment

    Navigate windows and frames across different domains

    Enabled

    Navigate windows and frames across different domains

    Enable

    Policy

    Setting

    Comment

    Only allow approved domains to use ActiveX controls without prompt

    Enabled

    Only allow approved domains to use ActiveX controls without prompt

    Disable

    Policy

    Setting

    Comment

    Open files based on content, not file extension

    Enabled

    Open files based on content, not file extension

    Enable

    Policy

    Setting

    Comment

    Run .NET Framework-reliant components not signed with Authenticode

    Enabled

    Run .NET Framework-reliant components not signed with Authenticode

    Enable

    Policy

    Setting

    Comment

    Run .NET Framework-reliant components signed with Authenticode

    Enabled

    Run .NET Framework-reliant components signed with Authenticode

    Enable

    Policy

    Setting

    Comment

    Run ActiveX controls and plugins

    Enabled

    Run ActiveX controls and plugins

    Enable

    Policy

    Setting

    Comment

    Script ActiveX controls marked safe for scripting

    Enabled

    Script ActiveX controls marked safe for scripting

    Enable

    Policy

    Setting

    Comment

    Scripting of Java applets

    Enabled

    Scripting of Java applets

    Enable

    Policy

    Setting

    Comment

    Software channel permissions

    Enabled

    Software channel permissions

    Low safety

    Policy

    Setting

    Comment

    Submit non-encrypted form data

    Enabled

    Submit non-encrypted form data

    Enable

    Policy

    Setting

    Comment

    Turn Off First-Run Opt-In

    Enabled

    First-Run Opt-In

    Disable

    Policy

    Setting

    Comment

    Turn on Cross-Site Scripting (XSS) Filter

    Enabled

    Turn on Cross-Site Scripting (XSS) Filter

    Disable

    Policy

    Setting

    Comment

    Turn on Protected Mode

    Enabled

    Protected Mode

    Disable

    Policy

    Setting

    Comment

    Use Pop-up Blocker

    Enabled

    Use Pop-up Blocker

    Disable

    Policy

    Setting

    Comment

    Use SmartScreen Filter

    Enabled

    Use SmartScreen Filter

    Disable

    Policy

    Setting

    Comment

    Userdata persistence

    Enabled

    Userdata persistence

    Enable

    Policy

    Setting

    Comment

    Web sites in less privileged Web content zones can navigate into this zone

    Enabled

    Web sites in less privileged Web content zones can navigate into this zone

    Prompt

    Policy

    Setting

    Comment

    XAML browser applications

    Enabled

    XAML browser applications

    Enable

    Policy

    Setting

    Comment

    XPS documents

    Enabled

    XPS documents

    Enable

    Windows Components/Internet Explorer/Internet Settings/Advanced settings/Browsing

    Policy

    Setting

    Comment

    Turn off page transitions

    Enabled

    Windows Components/Internet Explorer/Internet Settings/Advanced settings/Internet Connection Wizard Settings

    Policy

    Setting

    Comment

    Turn on the Internet Connection Wizard Auto Detect

    Disabled

     

  • AriB Profile Picture
    AriB 105 on at

    Oh wow - that came out looking really terrible.  OK, the specific policy objects that I changed (again, under Windows Components/Internet Explorer/Internet Control Panel/Security Page/Trusted Sites Zone, and assuming that the site in question is in Trusted Sites) are as follows:

    Allow Active Scripting

    Allow scripting of Internet Explorer web browser control

    Allow Scriptlets

    Display Mixed Content

    Initialize and script ActiveX controls not marked as safe

    Set all the above to "Enable."

  • ajourit Profile Picture
    ajourit 5 on at

    Hi AriB

     

    I have the same issue, what did you change in the GPO, Active X setting or??

    Any response will be appritiated.

    Thank you

     

    Janick

  • AriB Profile Picture
    AriB 105 on at

    Janick, I changed the settings noted in my April 3 posts, above.  The changes were made to Trusted Sites Zone policies, with *.crm.dynamics.microsoft.com added to Trusted Sites as part of the same GPO.

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