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CRM Outlook app not visible in Outlook

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Posted on by River

157

We have Dynamics 365 and exchange online.

I setup server side sync for my user and then went to "settings" and "crm app for outlook". I could see that my user was listed as "eligible" in the box, and clicked the "add app" button. After a short while it said in green "Added to Outlook".

However, when I start Outlook the app is not visible anywhere. Can't see it in the web version of Outlook either.

I read that it's supposed to be an icon on the ribbon. It is listed among the "add ons" in settings though.

Does anyone have a clue on what's wrong?

Thanks in advance.

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Varadarajan_84 on at

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RE: CRM Outlook app not visible in Outlook

Hello,

Have you tested and enabled the mailboxes as an Office 365 Global Admin (i.e. not just the CRM Administrator)?

Refer this blog for more details: blogs.msdn.microsoft.com/.../microsoft-dynamics-crm-app-for-outlook

I hope this helps.

Thanks.
Community Member Microsoft Employee on at

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RE: CRM Outlook app not visible in Outlook

Hello River

Tenfold can help in integrating MS Dynamics 365 and enabling click to dial in Outlook. Our click to dial also works on webpages opened in Chrome. They also support MS Dynamics integration. www.tenfold.com/.../dynamics

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