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Purchase Order Issue

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Posted on by Cynthia Audain 1,270

Hi

Now I have a rather strange issue and if I did not see it myself, I probably would not believe it.  So let me explain via an example.

A purchase order #000111 for an inventory item A222 was created.  Another purchase order was created #000112  for an inventory item A333.

On receipting purchase order #000111 the system brings in item A333 instead on another purchase order rather than A222.  So the user had to return PO #000111 because it had the wrong item and then receipt it again.  The second time it showed the correct item A222.

Has anyone ever experienced an issue like this before in the purchasing module?  Could anyone show some light on what could have caused this issue?

Thanks

Regards

  • Cynthia Audain Profile Picture
    Cynthia Audain 1,270 on at
    RE: Purchase Order Issue

    Hi Alva

    The PO was not created from the Requisitioning module.  The issue happened directly in the purchasing module and the purchase order type was 'goods for inventory'.    There was no project/task associated with the PO.   The project module is not being used.

    No, I am not able to duplicate the issue.  

    In my research, I looked to see if there are any item cross references to the inventory item but there was none so I am not close in solving this anomaly.

    Any other thoughts?

  • Alva Profile Picture
    Alva 240 on at
    RE: Purchase Order Issue

    hi lisa,

    was the PO created from the Requisitions module or straight from the Purchasing module? what was the purchase order type? was it 'goods for inventory' or 'non inventory goods'? was there a project/task associated with it?

    are you able to duplicate the issue now?

  • Cynthia Audain Profile Picture
    Cynthia Audain 1,270 on at
    RE: Purchase Order Issue

    The version is SL 7.0 SP4.   There are no customizations on that screen.  

    Please note that the purchasing module have been in used for over 5 years and this is the first time that such an issue has occurred.

  • Alva Profile Picture
    Alva 240 on at
    RE: Purchase Order Issue

    what version are you on ? do you have any customizations? if so, I would recommend trying it in standard mode

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