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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Timeline not loading
Customer experience | Sales, Customer Insights,...
Suggested Answer

Timeline not loading

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Posted on by ConsultantDawn 39
For the last couple of days users cannot get the timeline to load.
 
Whenever a user opens a record of any record type (Account, Contact, Case, etc.) the timeline will not load. There is no error message it just never loads and remains blank with a spinning wheel.  Is anyone else having this issue?
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Hi ConsultantDawn,
     
    Please try refreshing the record manually.
    There are some users who experience problems with the timeline not refreshing automatically, and so far, the cause is still unknown.
    It is recommended that you raise a support ticket requesting Microsoft's assistance:
     
    If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
    Please feel free to contact me if you have any further questions.
    Regards,
    Haig
     

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