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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Timeline not loading

Customer experience | Sales, Customer Insights,...

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Timeline not loading

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Posted on by ConsultantDawn

23

For the last couple of days users cannot get the timeline to load.

Whenever a user opens a record of any record type (Account, Contact, Case, etc.) the timeline will not load. There is no error message it just never loads and remains blank with a spinning wheel. Is anyone else having this issue?

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Haig Liu Microsoft Employee on at

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Timeline not loading

Hi ConsultantDawn,

Please try refreshing the record manually.
There are some users who experience problems with the timeline not refreshing automatically, and so far, the cause is still unknown.

It is recommended that you raise a support ticket requesting Microsoft's assistance:

https://admin.powerplatform.microsoft.com/support

If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig

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