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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Test and Enable mailbo...
Microsoft Dynamics CRM (Archived)

Test and Enable mailbox keeps failing

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Posted on by epark06 1,328

I am with a user who has entered her correct mailbox password, however Test and Enable keeps failing and we are not getting any error messages in Alerts. This is working for other users except here. Any help would be appreciated. CRM 2015 On-Prem.

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  • Verified answer
    epark06 Profile Picture
    epark06 1,328 on at
    RE: Test and Enable mailbox keeps failing

    This has been resolved. Turns out the user is a Office 365 admin which uses 2 step password authentication, which is unrecognized by CRM. An app password needed to be entered into the mailbox.

  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Test and Enable mailbox keeps failing

    Okay then if you are using email router check the user mail I'd is retrieving and able to send mail thought tat

  • epark06 Profile Picture
    epark06 1,328 on at
    RE: Test and Enable mailbox keeps failing

    [quote user="Syed Ibrahim"]

    Might the user email I'd not approved by admin for sending emails. Pls follow the below thread how to approve and test email.

    community.dynamics.com/.../153411

    Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.

    [/quote]

    I've already Approved the mailbox, still same issue.

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Test and Enable mailbox keeps failing

    Might the user email I'd not approved by admin for sending emails. Pls follow the below thread how to approve and test email.

    community.dynamics.com/.../153411

    Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.

  • epark06 Profile Picture
    epark06 1,328 on at
    RE: Test and Enable mailbox keeps failing

    [quote user="MG.karo ---"]

    1- change this user password and try again .

    2- check if this user has a mailbox in your email server

    [/quote]

    1 - we tried this twice and it's still failing.

    2 - Can you please elaborate on how we can check this?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Test and Enable mailbox keeps failing

    1- change this user password and try again .

    2- check if this user has a mailbox in your email server

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