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Microsoft Dynamics GP (Archived)

Emailing in Dyn GP 2013, both 32 and 64 bit Outlook versions installed on workstations

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Posted on by 1,074

We have some users with 64 bit Outlook installed and some with 32 bit Outlook installed.

So we have the Server Type set to Exchange (required when using 64 bit Outlook).  But some users (that have 32 bit Outlook installed) are upset that the "exchange" window that pops up doesn't reference the address book from Outlook (like it does when set to MAPI and it opens a regular Outlook window).  If server type was set to MAPI, then a standard Outlook email opens up and you can have the "autocorrect" pull up emails from outside of your organizaion.

But it appears that when server type is set to "exchange" then an Exchange window pops up.  You can search for addresses, but it only returns addresses for users in your organization.

Is there a setting in Outlook to allow the Exchange window to "see" the autocorrected (remembered) emails you have recently sent, so that users do not have to remember all emails that are not internal?

I apologize, I am NOT an expert with Outlook, but I have a fairly strong grasp of GP.

Grady

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi GMA,

    Try to add all your external mail id to your contacts.

    MAPI has the cache facility to retry external mail id's at any point so adding of external mail id is not need.

  • GMA Profile Picture
    1,074 on at

    Thanks Natarj!

    Once we added the email accounts to our Contact list in Outlook, they now show up in the "exchange" popup email window.

    Thanks again!

    Grady

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