A remark set to modified on

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Posted on by Community Member Microsoft Employee

Hello gentlemen,

I have the following problem.

In the ticket flow detail of the interactive service hub we sort on last modified. Since we use a lot of remarks/notes, it would be splendid that the system sees a remark/note as a modification.

Is there a way to set a remark/note as a modification, in order to sort the list?

Cheers,

Ruud

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a33ik 84,323 Most Valuable Professional on at

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RE: A remark set to modified on

You can verify my reply as answer if it works fine for you.
Community Member Microsoft Employee on at

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RE: A remark set to modified on

Yes it works now. Thanks
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RE: A remark set to modified on

thank you very much, i will look into it
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a33ik 84,323 Most Valuable Professional on at

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RE: A remark set to modified on

Ruud,

What you can do is following:

1. Create a workflow that will handle creation/update of Note (annotation entity).

2. Check regarding field of it and if it doesn't contain case - finish workflow.

3. If Note was created regarding case just update one of case's field with the same value.

In this way you will have modified on changed once note is created/updated for a case.

Good luck.