Small and medium business | Business Central, N...

error while applying credit memo to invoice 'There is no Cust. Ledger Entry within the filter.'

(1) Share

Report

Posted on by CU29101917-0

I want to apply credit memo to an invoice.

Usually when I click on 'applies to ID', the balance changes to 0.

However, for this particular invoice when I do the same, the balance does not change at all.

When I click post I get the following error:

"There is no Cust. Ledger Entry within the filter."

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (0)

Sort by

Gerardo Rentería Ga... 26,483 Most Valuable Professional on at

Like (1)

Report
Copy link

Link copied!

Hi

I hope this can help you. Is the invoice you are applying it to closed?

Dynamics NAV: Error: There is no Cust. Ledger Entry within the filter. Filters: Document No.: PSIXXXXX, Customer No.: CXXXXX, Document Type: Invoice, Open: Yes (navgeek.blogspot.com)

Best

GR

Was this reply helpful? Yes No
Suggested answer

Andera_P 37 on at

Like (0)

Report
Copy link

Link copied!

Hi!

Looks you are selecting a closed customer ledger entry.

Try to use "Apply Entries" functionality, it will open "Apply Customer Entries" look there if you will see the transaction select it and click "Set Applies-to ID" and then click "Post Application".

Best Regards

Andrea.

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 22,350 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!

The error occurs when the system can't find the relevant customer ledger entry. Check for any filters, ensure the credit memo and invoice belong to the same customer, verify the currency and dates match, and ensure the invoice is still open.
make sure you have reserve transaction after unapplied entries.

Hope this helps: https://community.dynamics.com/forums/thread/details/?threadid=e8be997b-fdce-ee11-9079-00224827eb85
https://www.youtube.com/watch?v=FxWOLxo73Uk

Was this reply helpful? Yes No
Suggested answer

Valentin Castravet 32,685 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Is the invoice already applied to another entry, such as a payment? If it is, that will trigger the error message. In that case, you'll need to unapply the invoice from the payment first.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

Was this reply helpful? Yes No
CU29101917-0 76 on at

Like (0)

Report
Copy link

Link copied!

hi GR, no the invoice is open

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 100,552 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Do other lines have this problem?
If you still can't find the problem, it is recommended to ask the developer to debug it.

Thanks.

ZHU

Was this reply helpful? Yes No