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Error: There is no Customer Ledger Entry within the filter..

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Posted on by joshtechsolutions 4,243
Dear Community,
 
I would like to find out.. What does this sentence means - /There is no Customer Ledger Entry within the filter../?
 
My user is trying to reverse the transaction of service invoice and was intending to post via Service credit memo.
 
 
Thank you!
Categories:
Service
Sales
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 70,243 Super User 2024 Season 2 on at
    Error: There is no Customer Ledger Entry within the filter..
    Hi, I'd suggest asking the developers to debug this, it doesn't look like a standards issue.
     
    Thanks.
    ZHU
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 10,067 Most Valuable Professional on at
    Error: There is no Customer Ledger Entry within the filter..
     
    I suggest you open another question for this case.
    I hope this can help you,
    Best
    GR
  • NR-21081315-0 Profile Picture
    NR-21081315-0 6 on at
    Error: There is no Customer Ledger Entry within the filter..
    Hello  joshtechsolutions and all,

    I'm also getting same error message: The return has been received.  I am at the step of posting this and it will create a credit memo.  This is where I get an error message. Please advise if you know solutions for this.

  • joshtechsolutions Profile Picture
    joshtechsolutions 4,243 on at
    Error: There is no Customer Ledger Entry within the filter..
     
    Hmm.. I'm not sure if there was any customization, but mine is Navision 2018.
     
    This button is not in default Navision 2018?
     
    Thank you.
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,164 Super User 2024 Season 2 on at
    Error: There is no Customer Ledger Entry within the filter..
    thanks for the update. happy to know it is working. I'm just wondering what version of nav you are running?  From the screenshot, it doesn't seem like a standard credit memo button. could it involve any customization? 
  • Verified answer
    joshtechsolutions Profile Picture
    joshtechsolutions 4,243 on at
    Error: There is no Customer Ledger Entry within the filter..
    Dear Community,
     
    I have discovered what is the issue. Just to put here if anyone has the same issue in future.
     
    When my user create a fresh credit note and tried to pull the invoice she wanted to reverse, the error above will appear.
     
    However, if she select the "Create credit note" button from the invoice itself, then Navision was able to allow her to generate Credit note with no issue.
     
     
    Not sure why this happens, but most importantly, it seems to work.
     
    Thank you!
  • Jun Wang Profile Picture
    Jun Wang 7,164 Super User 2024 Season 2 on at
    Error: There is no Customer Ledger Entry within the filter..
    more information like screenshots and steps will help to address your questions
    a screenshot of the page where the record is being filtered, showing the filter value
     
    what are the steps user take to reverse the document
  • Suggested answer
    gdrenteria Profile Picture
    gdrenteria 10,067 Most Valuable Professional on at
    Error: There is no Customer Ledger Entry within the filter..
    Hi
    It tells you that that invoice is no longer pending, it has surely been paid.
    You should try to unapply the document first.
    Here is information to execute that action. I hope it helps you a little
    Best regards
    Gerardo

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