Error: There is no Customer Ledger Entry within the filter..

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Posted on by joshtechsolutions

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Dear Community,

I would like to find out.. What does this sentence means - /There is no Customer Ledger Entry within the filter../?

My user is trying to reverse the transaction of service invoice and was intending to post via Service credit memo.

Thank you!

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi

It tells you that that invoice is no longer pending, it has surely been paid.

You should try to unapply the document first.

Here is information to execute that action. I hope it helps you a little

Correcting Vendor Payments in Dynamics 365 Business Central (kwixand.com)

Best regards

Gerardo

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Jun Wang 8,202 Super User 2025 Season 2 on at

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more information like screenshots and steps will help to address your questions

a screenshot of the page where the record is being filtered, showing the filter value

what are the steps user take to reverse the document

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joshtechsolutions 4,979 on at

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Dear Community,

I have discovered what is the issue. Just to put here if anyone has the same issue in future.

When my user create a fresh credit note and tried to pull the invoice she wanted to reverse, the error above will appear.

However, if she select the "Create credit note" button from the invoice itself, then Navision was able to allow her to generate Credit note with no issue.

Not sure why this happens, but most importantly, it seems to work.

Thank you!

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Jun Wang 8,202 Super User 2025 Season 2 on at

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thanks for the update. happy to know it is working. I'm just wondering what version of nav you are running? From the screenshot, it doesn't seem like a standard credit memo button. could it involve any customization?

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joshtechsolutions 4,979 on at

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Hi appliwin123 ,

Hmm.. I'm not sure if there was any customization, but mine is Navision 2018.

This button is not in default Navision 2018?

Thank you.

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NR-21081315-0 79 on at

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Hello joshtechsolutions and all,

I'm also getting same error message: The return has been received. I am at the step of posting this and it will create a credit memo. This is where I get an error message. Please advise if you know solutions for this.

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi NR-21081315-0

I suggest you open another question for this case.
I hope this can help you,

Can't Post a Return - Help. - Business Central/NAV / User Forum - Dynamics User Group

Best

GR

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YUN ZHU 95,681 Super User 2025 Season 2 on at

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Hi, I'd suggest asking the developers to debug this, it doesn't look like a standards issue.

Thanks.

ZHU

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