RMA - Close a Return without Invoicing

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Posted on by Community Member Microsoft Employee

We created a Return as a credit only which was invoiced. Then we found out that the product is coming back into our warehouse. So we are creating a new RMA to receive this product into inventory, but we don't want to credit the customer again.

Is there some way to close out this return?

Our other option is to invoice the return and then make the adjustment to the customer account as a free text invoice.

Any better ways to do this?

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Community Member Microsoft Employee on at

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RE: RMA - Close a Return without Invoicing

We do have different RMA types. The issue was that the user picked the wrong type (credit only) and processed it.
Community Member Microsoft Employee on at

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RE: RMA - Close a Return without Invoicing

You are creating two Rma's ? That seems like a lot of work.

But we have different RMA Types That do different things

AdvrPl - Advance Replacements

Credit - ours returns the part back to stock and credits at the same time

Repairs - charge the customer

In your case I would create a new RMA Type and set it up to do what you need it to all in one RMA.

Or Zero out the cost.
Community Member Microsoft Employee on at

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RE: RMA - Close a Return without Invoicing

Thats a good idea. But in our case the credit only returns hit a different GL account.

We processed the new RMA and then reversed the credit on the old one.

Thanks!
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Mark E 6,405 on at

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RE: RMA - Close a Return without Invoicing

Can you not change the unit price of all the line items on the RFC to zero, thereby making the customer credit $0?