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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Recurring Journey Stop...
Customer experience | Sales, Customer Insights,...
Answered

Recurring Journey Stops Automatically

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Posted on by vtayade 15

Hello Team,

I have a recurring journey the start and end date is set as below -

pastedimage1588827465254v1.png

And the recurrence settings are below -

pastedimage1588827515805v2.png

It was modified by the system on 4th May, since the auditing is not enabled.

pastedimage1588827775990v4.png

Does anyone have an idea why is it getting stopped automatically even though the end date is 2025 ?

Regards,

Vishal

I have the same question (0)
  • CU03040610-0 Profile Picture
    CU03040610-0 45 on at

    In this case you need to set recurrence count more than 1. Since, it is set as 1. Your journey will stop after 1 count.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Hello Vishal,

    As per article - docs.microsoft.com/.../customer-journeys-create-automated-campaigns

    Recurrence interval - number of days each recurrence should last.

    Recurrence count -  maximum number of recurrences each contact can experience.

    So, can you try to increase the number of recurrence count and check if it still stops ? You can create another recurring journey - just for testing purpose and select recurrence count more than 1 and recurrence interval maybe 1-2 days or even less than that so we can check the results faster.

    Let me know how it goes.

  • vtayade Profile Picture
    vtayade 15 on at

    Thank you for your response Satish.

    My agenda is to send a newsletter every month once till 2025, so what should be the recurrence count and interval ?

  • vtayade Profile Picture
    vtayade 15 on at

    Currently, I have kept the settings as below, I will update you with the results.

    pastedimage1589348824997v1.png

    However, if you could please let me know the suggested/recommended settings to send the newsletter once in a month till 2025 that would be really helpful.

    Thanks in advance.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    This is setting that you can use to send newsletter once in a month for one year -

    pastedimage1589437499749v2.png

    And, for 5 years - you can select this settings and it will send emails once in every month for next 5 years -

    pastedimage1589437478611v1.png

  • vtayade Profile Picture
    vtayade 15 on at

    Thank you very much for your response Satish.

  • CGI PROD Profile Picture
    CGI PROD 10 on at

    Hi,

    What will happen if the newsletter subscriber, unsubscribe for the newsletter, and then after a year wants to subscribe again. Will it then be able to start the newsletter journey again?

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