Running Workflows on Case Resolution...

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I am running CRM 2013 on-prem I have a workflow set to update a case form field when the case is resolved and the status changes from Active to Resolved. But, when I resolve the case the workflow errors out with an error of "This case has already been resolved. Close and reopen the case record to see the updates.". I have tried Async and background workflows and they both fail.

Is there a way to have a workflow execute against a resolved case, or delay the change of the case status until after the workflow process has finished?

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prt33k 6,907 on at

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Hi Jay,

You need to register the workflow in the pre-operation of update. Make the following change in your workflow:

Select the 'Record status changes' option.

Thanks,

Prateek

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Community Member on at

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Looks like that did it. Thanks Pateek!

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