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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error occurred while C...
Microsoft Dynamics CRM (Archived)

Error occurred while Creating the incoming email "ABC" in Microsoft Dynamics CRM for the mailbox XYZ

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Posted on by Community Member Microsoft Employee

Hi,

First thing: I noticed many issues regarding not transferring emails to CRM, but none of them do not resolve our problems. 

Known facts:

  • CRM 2013
  • E-mails are sent to XYZ mailbox and they finished in one of the queue.
  • 95 % of all emails happily finished in the queues.
  • Issues are present only with some of the emails. Some of them are forwarded (from XYZ to XYZ) and it's OK, but for some of them forwarding did not resolve the issue.
  • I did not detect any "suspicious" worfklow/process to confusing forwarding e-mails.

Do someone have a clue?

*This post is locked for comments

  • Verified answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: Error occurred while Creating the incoming email "ABC" in Microsoft Dynamics CRM for the mailbox XYZ

    Hi ssDynamics,

    I am trying to understand your question above but I don't understand the exact issue.  One thing that I would suggest is the email router is being deprecated and you really should move to Server Side Synchronization and update your CRM instance to 2016 and I am sure you will get the issue resolved and better support.  

    Thanks much and sorry I don't have a specific answer to your question but I am hoping the suggestion helps you from a roadmap perspective.

    Thanks,

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