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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issues with customer r...
Small and medium business | Business Central, N...
Answered

Issues with customer receiving Email order confirmations

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Posted on by GazzR 141

Hello,

We're on BC Cloud 19.5 and have started having issues with customer not receiving their email order confirmations. 

Sales Order > Print/Send > Email Confirmation > Send

Some customers are not receiving them at all.

Other are receiving the email but it contains no data or attachment.

If I send the same email to myself, it comes through ok with the attachment. 

Any suggestions of things to check? 

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,696 Moderator on at
    RE: Issues with customer receiving Email order confirmations

    Hi,

    Please check the Email outbox, it has all the information to whom it  sent.

    Thanks.

  • GazzR Profile Picture
    GazzR 141 on at
    RE: Issues with customer receiving Email order confirmations

    Thanks for your suggestion, it's blank in our current version. Looks like a new feature recently added?

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,696 Moderator on at
    RE: Issues with customer receiving Email order confirmations

    Hi,

    Please go to the Feature Management and try to Enable email functionality.

    Thanks.

  • Verified answer
    GazzR Profile Picture
    GazzR 141 on at
    RE: Issues with customer receiving Email order confirmations

    Thank you that is helpful. It seems to only show emails where there was an error so I'll monitor that.

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