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Outlook Add-in Set Regarding not syncing back to D365

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Posted on by jsink

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My organization uses D365 on-prem. A group of users use the Dynamics Add-In for Outlook. For a couple users, after they track an email, it is not showing in D365. The snip below shows that the regarding is set, but nothing ever displays under Related Records.

I also notices when comparing this user's Outlook to someone else's who does work properly, that the ribbon is slightly different.

This is what it should look like

But this is what it looks like for the user's who cannot track emails.

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Sapna Girish 200 on at

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RE: Outlook Add-in Set Regarding not syncing back to D365

Have you checked the article -Microsoft Dynamics 365 for Outlook is unable to render webpages and tracking details section after installing August 2018 Office Insider Update ?
Community Member on at

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RE: Outlook Add-in Set Regarding not syncing back to D365

Hi,

You can refer following links:

Incoming Emails Not Synchronizing in Dynamics CRM/Dynamics 365 Customer Engagement | The CRM Chap

(+) "This email is not tracked in CRM" when using Server-Side Synchronization - Microsoft Dynamics CRM Forum Community Forum

Regards,

Leah Ju

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