My organization uses D365 on-prem. A group of users use the Dynamics Add-In for Outlook. For a couple users, after they track an email, it is not showing in D365. The snip below shows that the regarding is set, but nothing ever displays under Related Records.
I also notices when comparing this user's Outlook to someone else's who does work properly, that the ribbon is slightly different.
This is what it should look like
But this is what it looks like for the user's who cannot track emails.
