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Customer experience | Sales, Customer Insights,...
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Email Tracking for Microsoft Dynamics 365/CRM with PowerAutomate

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Hello,

I have built a flow that sends an email using the outlook "send to email" action. The following action is "Add a new Row" in Dataverse to the EmailMessages table, see figure.

 Bildschirmfoto-2022_2D00_08_2D00_11-um-16.51.11.png

But now I am missing one thing that the email responses are tracked and also stored in CRM.

 

I know that there is an add-in Dynamics 365 for Outlook that allows to track such email history. But I would like to trigger this process from Power Automate Flow.

However, I cannot use the Dataverse "Perform a bound action" with SendEmail, because I need the Outlook action explicitly (I use the Send as permission).

I have the same question (1)

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