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How to trigger a real-time/on demand workflow when the user clicks link in the email

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Posted on by Community Member Microsoft Employee

Hi Experts,

1. Is it possible to trigger on demand workflow/real time workflow when a user clicks URL in the email? IF yes, how?

2. The workflow will update a certain Yes/No field in Contact entity then run a PowerAutomate flow. How to do this?

Thanks

  • GirishS Profile Picture
    GirishS 27,832 Super User 2024 Season 1 on at
    RE: How to trigger a real-time/on demand workflow when the user clicks link in the email

    You can use business events available in d365 - Just create custom business event and logical flow to trigger.

    docs.microsoft.com/.../home-page

    docs.microsoft.com/.../business-events-dev-doc

  • Suggested answer
    Luke Thomas Profile Picture
    Luke Thomas on at
    RE: How to trigger a real-time/on demand workflow when the user clicks link in the email

    If the email link directs them to a webpage that sends an HTTP request to power automate, then yes. Use the HTTP Request trigger in your Power Automate flow and have it take a json with the contact record ID (probably passed from the email link url parameters), retrieve row by ID -> Update row.  You can use ajax via JavaScript on your webpage to send the HTTP Request.

  • Nya Profile Picture
    Nya 29,056 on at
    RE: How to trigger a real-time/on demand workflow when the user clicks link in the email

    Hi,

    1. Unfortunately, it cannot be achieved.
    2. If the field in Contact entity is updated, you can use the following trigger to run the flow. For example, the field is the Business Phone. (Its schema name is telephone1.)

    pastedimage1633417018558v1.png

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